CB2 — Local services in Philadelphia

I am a B2B customer and have been shopping at this store for a couple of years now. I’ve always had a great experience with all the team members there. However, I recently entered the store and encountered a gentleman who had a very rude diva like attitude. I came into exchange a pillow, which was approved by one of the store managers on my previous visit. Since they know that I shop there a lot for my clients, they told me to just bring it in because they had gotten those complaints about that model and they were going to help me out and allow me to exchange a pillow for another one since that one had been coming undone and unraveling, which must be a manufacturing issue. Upon my return and encountered this staff member who immediately, and with an attitude said that they were not able to do that almost immediately, and with the nastiest tone. He asked for my receipt to which I replied that I should have all of my purchases logged in my B2B account. I explained to him that I had spoken to a manager before and he just rolled his eyes and said they can’t do that. Fine, I was not adamant about pressing the issue. I simply just wanted to see if they could honor that for me as per the previous encounter I had. I’m very comfortable respecting store return policies so I was more than willing to just leave the issue alone and just purchase another pillow for my client. However, his attitude was a huge turn off, and it honestly has made me question coming back to the store. Yesterday I returned with my husband to purchase Other items for a current interior design project I am working on and we encountered this gentleman again. Watching him deal with a woman, you can see the same attitude and body language which prompted her to eventually walk out. When I went to go pay for my items, he looked at us, turned away and looked at another staff member that was sitting at one of the front tables. They both looked at each other and he signaled him to come up and help us. Things like this may seem small, but they add up and body language, being personable or just greeting a customer doesn’t really cost much. It seems there are many other designers in my community who have had similar experiences with this man. Sadly, I do need to purchase items for my customers so I may just have to deal with...

Yes I just saw some of the other reviews. I am really shocked about some of the complanits. The CB2 store in Philly is amazing. My personal experience has been wonderful. The staff is always helpful. Even after coming down to the store from York pa I am always greeted nicely. As a African American it feels great not to have some one follow me around the store like I am about to steal something. Well that has never happen to me at CB2. The staff greeted me with smiles and always said Hi can I help you! The furniture is totally dope, cool, fresh, absolutely fabulous!!!!!!!!!! I cant get enough. Super high end style. Other then Pottery Barn, West Elem , and Hardware Restoration of King of Prussia, I can honestly say the CB2 store is so freaking beautiful and my very favorite!!!!! I was inspired to shop even more after I saw in the catlog Lenny Kravitz designs. So of course I bought and orderes the coolest stuff! Thank you also to my CB2 designer from the Chicago area. Thank you also the supervisor's and daily store crew that constantly answered all of my questions when I call the store. Hell, even the ware house people and customer service workers were on point. My leather sofa is crazy soft as butter and so so comfortable. My furniture arrived on time. They helped me if anything was missing. They gave me credit and helped with exchange. I love CB2 and Carte and Barrel for its high end style and European quality. If only I could say the same for the house I bought, which turned in to a nightmare. But thanks to my CB2 furniture life...

Oof this is hard for me as I love the products but this store needs some serious morale help. I've been a looooong time crate and CB2 fan since I was a kid buying my first adult dishes at c&b in the late 90s. The vibe here is radically different than other CB2 stores -- I was coming directly from work and dressed in formal business attire (not that it should even matter) yet no associate welcomed me, asked if I needed help which I did and while there was an excess of staff floating aimlessly on the floor on a sleepy weekday-- I had to chase a person down to actually answer a question I had about a piece of furniture I was intending to purchase. I can say the folks at the Cherry Hill c+b could teach them a few things about customer service and creating a welcoming and fun shopping experience. In general the store was also under stocked, disorganized/messy which honestly makes no sense as no one was in the store and there was plenty of people around to tidy shelves. Listen I'm still going to just order online and buy stuff but you're not going to get folks to stay and spend even more $$ then they planned if you're creating a very unwelcoming/dismissive envt ...