Heritage Nails — Local services in Philadelphia

I have been debating over writing a review or sending a letter, I decided to both. This location was beautiful on the inside, and the hours were convenient. I stopped in after work because I knew I wouldn't make it to my regular salon. When I can in I was greeted, quoted a price for my service and immediately seated for my pedicure. I thought this was great! I was so happy that I didn't have to wait. While getting my pedicure there were 3 other people getting a pedicure. I was the only person without the spa feature on but that didn't bother me much because another employee turned it on a few mins later. I also noticed that the person who provided my service was the only person wearing gloves. At first I began to question myself like maybe my feet a little rough I haven't had a pedicure in a while. Then I said this lady just weird. I didn't say anything I continued with my service. When it was time to get a manicure I was asked half way though my service to pay. I asked you want me to pay now? I was flabbergasted because everyone else paid when they were leaving out, except one lady because she preferred to pay early. So I gave them my card without an issue. While my service continued I felt uncomfortable. I also noticed everyone got a massage but me, I was asked when I was about to leave but I was already disgusted. While leaving I said good night to everyone and the person who provided my service called up to the man at the front desk, His name was Sean. Sean stopped me and told me I had to pay. I said I already paid, he said oh you forgot to pay her the tip. I said what? He said you know 18 to 20 percent you have to pay her it’s not included in your service. I asked him where is it posted that I had to pay her a tip? He said well usually, I said have a nice day sir and left. Truth is I always tip depending on the service. They are not humble enough to know that you not always supposed to get a tip that ticked me off. The second thing was I was going to tip when I left, when I used the mac machine but they made me pay earlier then everyone else so I wasn’t going the extra mile for a service that wasn’t good. My mom told me I should’ve said something because I might just look like a deadbeat black women who didn’t want to tip to them. Mind you I was the only person of my color in...

Extremely unhappy with the service I just received here. I have come here numerous times and have always had decent experiences. I called ahead to ask if they do poly gel and the man on the phone said yes. When I got there I was told they do not do polygel and that they will need to remove the polygel on my hands for $20 extra which was completely fine with me. The woman who did my nails huffed and puffed the entire time she removed my nails and made me feel extremely uncomfortable the entire time I was in her chair. I got the sense she was complaining about me to her coworkers which made it even more awkward. The actual manicure itself was subpar at best — my nails are not an even shape or length and she painted over a large piece of hair on my pinky. She didn’t clean under my nails and hardly touched my cuticles. When it came to the hand “massage”, she spent 5 seconds on each hand at most giving very little effort. I was happy to tip extra for the extra time she was taking to remove the poly gel which I recognize is a laborious task, but after the rude customer service that made me uncomfortable from start to finish, I decided against that. I will not...

The absolute worst nail experience I've ever had. After sitting 30 min receiving a sub par gel manicure with a Technician that was rude I had to have it all removed and done over. I ask her what was wrong and why the gel didn't stick she just rolled her eyes and told me to pick a new color. I asked for some one else to do it because I just couldn't take her nasty attitude. A male tech. Did try his best to fix the issue with my nails but after just being filed down for 20 min it's probably not a good idea to file more making my nails super thin and weak. Then cutting into my cuticles until they began the bleed. His paint job was so sloppy I just had it removed and left immediately. No excuse for this. I've been getting my nails done every 2 to 3 weeks for the past 10 years! And I've NEVER had this issue before. I can't even make a fist with out my nails hurting! And I swear I NEVER write reviews. EVER! But I'm so pissed and in pain I had to! Thats what i get for trying a new place. Avoid this place there's a nice one right across the street that does and...