I have ordered two times from Buena Onda during the quarantine. The first time they left two tacos out of my order and charged me for it. Uber Eats credited my account. The second time I ordered through Cavier. I ordered the food at 8:25pm on a Friday. I got a call from Buena Onda at 9:10pm saying that my food was never picked up and that it's been sitting there for 40 mins. They said they tried to call the Cavier Courier but no one picked up. One of the workers said "I don't know what to tell you. It's been sitting here. You should come and pick it up". Meanwhile I was getting status updates all along saying my food was on the way. I also got an email saying my food was delivered. I told the person at Buena Onda I didn't have a car hence why I chose and paid for delivery. In addition, why would I pay an additional $20 for an Uber to get food that's been sitting there for 40 mins. She then handed me over to the Manager who said that it wasn't their problem. All they do is make the food. He suggested that I take it up with Cavier since I pre-paid for the food and delivery. No one from Buena Onda ever called me during the 40 minutes the food sat there. They waited until they were already closed to inform me. .terrible customer service especially during a pandemic.