Old City Flowers — Local services in Philadelphia

I called to confirm if I would receive email confirmation of order delivery. I was advised there is no order delivery sent - just when the order is placed. I asked then at 230pm today if my order that was placed 48 hours ago at 1059am was out for delivery today. I was placed on hold for ten minutes as they could not find the order. When returning to the phone, I was advised that the order would be delivered between 3pm-4pm today. I said I am concerned about you never receiving the order after taking ten mins to find the order. I was advised the order is sitting right there. I asked if I could be called when delivered. I was told that the manager would be notified of my request.

The manager called back two minutes later very rude and aggressive stating the order was out on the truck for delivery now. I advised that is different then I was just told by the associate and concerned because I was just placed on hold for ten minutes and feel like the order would not have been fulfilled if I did not call today.

The manager said she just received the order this morning despite me placing the order 48 hours ago. I said can you please provide your email address so I can provide my order confirmation receipt from 48 hours. The manager said it does not matter the order is on the truck now and we stage deliveries by zip code where some arrive late before 5pm. I said you are missing my complaint and will address via Google. The manager said do you want me to go ahead and refund your order.

I ordered flowers 48 hours in advance due to a family passing. I called to check status since they do not provide email confirmation of delivery. The order seemed lost. The manger said the order was just received this morning despite being placed 48 hours ago. The manager was rude not addressing the issue and thought a refund would silence my google review and to not have to address the service experience. I seriously doubt my emotional friend will ever receive the flowers ordered after their loss and will never patronage this business again due to horrible...

Alright,this is the most awesome flower shop I have ever met in my life. I ordered $90 flower+toy bear combination on my girlfriend's birthday ; honestly speaking, it was a great experience to order online flowers before in Seattle and Davis,California.So I think this shop would be a great one as well. It will be scheduled to delivered on 2pm 7th,July;however, we did not receive the call until 3pm and it was by a staff in the shop telling us we did not answer the call .Excuse me？seriously? I am kind of afraid that I may leave the wrong number and I confirm with her; she is pretty assured that the delivery driver called us 3 times in a typical classic "Expedia After-sales service" which makes me think that she is a professional service-staff rogue. And she let us rescheduled the delivery on today morning, what is impressive now is that the flower has never been sent to us ;we gave them a call and what they basically tried to tell us is that it was on delivery. When I am writing this review ,the time is 13:35 7th July . And they are keeping saying their driver just spent 4 hours driving from Germantown to city avenue. Maybe president Trump change the wall plan from El Paso to Philadelphia? I do not know This experience refreshes my acknowledgement about the Philadelphia flower delivery, I never know before there is such a company could be more annoying than...

Hubby ordered flowers for my birthday he called them wondering why it wasn’t delivered only to be told no order was placed so he asked me to check his credit card transaction and it was there charged 2 days prior to date so they did charge him he called back and explain that earlier in the day someone there said he had no order they put him on hold then said they found the order and said to him very rudely who said your order wasn’t here because we only have two people in today he said I’m not sure but I called around noon instead of apologizing for the mishap she sounded condescending he later had to ask is it still going to be delivered she said yes and just hangs up I for one was more upset that he had to call and apologize like it’s his fault and answer to them as if he made the mistake. Hahah poor man couldn’t even get his surprise flower sent to his wife right but I give them 3 stars because at least the flowers were pretty but the customer service really left me with a...