Optimal Sport 1315 - Gym — Local services in Philadelphia

Edit since I cannot respond *

I have text message proof dated Oct, 2017 notifying your then manager that I was still getting charged for my account closed several months prior. Now, ONE YEAR later, there were three more charges. THEN your manager now, Marissa, informed me that you would refund only 4 months of my STOLEN money yesterday and it wasn't until I told her I would go to the police and file a report that the payment service called me to inform me that they had taken care of my STOLEN money and returned it to my account.

You are a liar. And a thief. And you may be able to bully others that don't know better, but not me. Original post:

Charged me for 6 months after I cancelled my membership, after charging me for two months that I already cancelled. So 7 total months of unauthorized charges. I called, they offered me 4 months back. UH NO. I will take every month in refund that you stole from me.

May I take a moment though to give Marissa, the manager, credit. She was very kind even after her employee forgot to mute the phone and called me nasty names. Although she did not get this resolved and I had to go through their payment service, she was as helpful as can be. The owners are a different story.

Do not waste your time here, they steal and hope you don't notice. Fitness Works in South Philly though is an...

I spent a month traveling through Philadelphia for work and all 4 weeks, my girlfriend and I trained 16 sessions each with Oscar Hernandez. The staff at this gym is lovely and welcoming. They will get to know you by the second time you enter and greet you with a smile and by name. The gym is equipped with all that you need - and is clean and for people who are focused on working out. But the biggest highlight of the gym (and of my entire trip) was training with Oscar. If you get a chance to train with him, it will be life-changing. He is incredibly motivating and a what-you-see-is-what-you-get. He IS that genuine. He DOES care that much and he will make you believe in yourself in a way I didn’t know I could. He will sweat out the exercise with you - engaged and focused on your success. He cheers with you and for you when you fall to the floor. I went from someone who walked outdoors as my only exercise - and someone who was intimidated by the gym - to someone that craves the gym daily. The saddest part about leaving Philly was losing Oscar as our trainer. I highly recommend this gym and if you can - do your body and soul a favor and book some...

EDITED: The owner reached out to me and refunded by money for the month and apologized for the service. My original review is below.

I signed up for the 30 day free trial. I had issues with the bench press bar being too high so did not want to continue at the gym. I went in to cancel my membership a week after I signed up for the free trial since the membership would automatically roll into a monthly membership. The staff there told me she would take care of it and cancel my membership and said she would send me email confirmation. I never received confirmation so I called in to check on the status and once again a different staff member told me he would take care of it. A few weeks later I get a bill in my email to pay for the membership. I called in to see why my membership was never cancelled and turns out I had to cancel through a the billing company, which no one ever told me. I ended up still having to pay despite talking to another staff member about my situation. This is no way to do business, especially since I had tried to cancel my membership way before the trial was over. Don't fall into this trap and get scammed out of...