The Underground Spa & Wellness at The Logan Hotel — Local services in Philadelphia

I am absolutely furious with how I have been treated by this spa. I booked two messages about three weeks before my desired appointment (August 21st). I never received a confirmation email, called the spa, and only got voicemail. About five days before the 21st, I changed my mind because of COVID news, called the spa again to cancel because they had a 24 hour cancellation policy, and got voicemail. Later, while I am in a work meeting, I get a voicemail from them saying to call back to confirm my cancellations, which I do. I get voice confirmation those appointments are cancelled.

Well, August 21st, the day of those massages, I get a harried voicemail asking me when I expect to arrive at the spa, because I am not there at my appointment. I immediately call back, saying to the completely disinterested receptionist that I had already cancelled my appointments. She told me she would send this up to her manager and that her manager would contact me, but I never received ANY contact from ANY manager, and it’s been almost a week.

I wake up this morning to find I have been charged $550 to my card by the Logan. To say that I am furious is putting it lightly. To say they Logan’s spa staff has been unprofessional, unhelpful, and misleading is a gross understatement. This whole process has been so clunky (seriously??? No confirmation emails? Constant phone tag for something as simple as canceling an appointment nearly a week put?) and I am furious, do not waste your time—there are plenty of message chains and small businesses that are more fairly priced and actually know how to run a business. A clown...

Went as a group of 5 ladies for a laid back bachelorette party in April.

The services were amazing and are a highlight. For the bride in our group, they made it so she could stay in one treatment room, which was lovely. The massage therapists here are very talented.

The private room was lovely. It allowed us to chit chat between treatments. One concern - other guests would often wander in and out of the private room space. The spa staff did not handle this. We would often have to kindly tell folks that the space was meant to be a private room. This was frustrating since the private room was a buy up option.

Getting into our robes was also a bit strange. They did not have us get changed in the locker room. Instead, they gave us lockers by the pool and had us take turns getting changed in the bathroom by the pool. This was awkward & made us feel very rushed, despite showing up early to get ready. It felt like we were on display and was not pleasant. It also made it so we did not easily have access to our belongings. I am bummed that they did not allow us to use the locker room...

17th Anniversary weekend! Staff professional rating= 10 Massage rating= 8 Note: I never had a massage so I have no bench mark. I would like to give it a 10 because the masseuse did excellent in making me feel comfortable and relaxed. And I loved the technique. Ambiance= 9 Location= 8 Locker Room (Medium size)= 10 Cleaniness= 10 Bathrobe and slippers= 4 Note: The robe and slides are one size fits all. My wife is 5'2" 130lbs and I'm 6'1 280lbs. My wife look comfortable, presentable, and relaxed, and I looked ridiculous! My feet (12) were halfway off the slides. She wore the robe and slides back to our room as an option. I couldn't wait to change back into my clothes. We got a laugh out of it, if there was anyone else in the relaxation room I'm sure they would of felt like they were exposed to too much goodness. Privacy Time between clients= 9 Note: We were in the relaxation room with one other lady for a around 3 minutes. The room is large enought to hold 10 people comfortably. We didn't feel as though we were invading anyone's space.

Would I recommend? Yes, if your staying...