Helen's Floral Shoppe — Local services in Phillipsburg

Review is based purely on the frustrating telephone conversations I had with them.

Edit:- few more jewels from this lovely conversation. Do you think you are the only one customer we have? You are talking as if you have paid 5 million dollars for something? Me:- Can you please let me know when my order will be delivered, I placed it 5 days back. Them(next second):- no we can't

M:- would you be able to let me know if it will be delivered before 3:00 PM? T:- No we can't, trucks are out for delivery, not sure when.

M- Can you atleast take some time to LOOK at the status of my order and let me know the timeframe? T:- NO, girls are working outside, I am in the office, delivery guys are coming in and going out.

M- What kind of system do you follow? T- All Phillipsburg deliveries are being done.

M- OK, mine is from Phillipsburg, good! T- NOPE, doesn't mean your order is out for delivery!

M- Can I leave order number with you? Maybe you can check and let me know later? T- Not sure what order number is, where did you get it? M- From your website, when I placed an online order 5 days ago!!

Edit:- few more jewels from this lovely conversation. Do you think you are the only one customer we have? You are talking as if you have paid 5 million dollars...

This is embarrassing of a business. I wanted to order flowers for my nieces for their winter ballet recital and I selected the Dreamscape bouquet for $55. I was expecting the bouquet in the photo yet the bouquet that was delivered, was complete garbage. The delivered bouquet looked nothing like the photo online. So, I went online to check the description and the description said "lavender stems" and listed the flowers that come in it. The delivered bouquet did not have eucalyptus in it so I was also charged for flowers that I didn't even get. I clicked the substitution tab on their website and it was blank. Nothing indicating that they could switch flowers if needed, no mention if certain flowers/colors are out of stock, and seemed they threw together what was leftover and it looks like crap. I could've ordered flowers from Wegmans for a fraction of the cost to have them look like this. I will be making a BBB complaint to get my refund since it seems this shop has zero care with their products/customers as described by...

I had my 1st year wedding anniversary July 17 2023 Ended up in the hospital in Pennsylvania! No money no wallet etc and had used these folks once before this year and they were wonderful! But this was very important to me to have them delivered in our anniversary and I’m not a flower type guy and told them my situation what I wanted to spend and put a card in as well and once again they went above and beyond and my wife loved what they did once again it was on time perfect arrangement and I wanted to say they do not disappoint! They are so nice had a few hurdles to pay it but they were like no problem we got you and they made my day even though I was just hours out of surgery got home Thursday did an amazing job! Wish I could remember names but the place is wonderful and thank you...