SEPHORA — Local services in Phoenix

I got my makeup done by Katie yesterday 12/17 @ 3:30pm & she is AMAZING!!!!!! Katie immediately made me feel comfortable and at ease. Katie & ALL the ladies working yesterday afternoon were incredibly personable, uplifting & they all had Great Energy! I'm 41, haven't worn makeup in years & sincerely have NO idea what im doing when it comes to makeup.....So this experience could have been intimidating or overwhelming....but NOPE! Everyone was Great, Friendly (& not in the overly sweet/ fake way) & personable. Sincerely, I will go out of my way to go to this Sephora in the future. Thank You Ladies & a GIANT Thank You to Katie for making yesterday a GREAT Experience!!! *I waited until she finished to see my final look....I Instantly felt tears welling up.. She too got teary-eyed when seeing my raw reaction 🥰 I felt Beautiful & MOST Important...I could still see ME in the mirror! If that makes sense?! She did not hide me behind a mask of stage makeup (like MAC sorry not sorry) Ms. Katie Truly understood the assignment 😎 & My ONLY complaint (not a complaint at all! 😉) this AMAZING Makeup Artist will not be at the store much longer 🥺 Katie, Thank YOU for making yesterday an Enjoyable Experience!! & if you read this....CONGRATULATIONS & GOOD LUCK on all your...

It was an interesting experience. I visited Sephora in Downtown Disney this past week and after seeing how helpful they were with other customers, I decided to visit the Norterra one after returning home. I haven't worn foundation in more than a year and asked for a shade match and some recommendations. The actual matching/recommendations took less than a minute, if I'm being generous. She put a smidge on my face and I trusted her judgment, because it was hard for me to tell - but upon returning home and putting a full face on realize that the shade is too light.

I was surprised that after stating that I haven't worn face makeup in a year, that I wasn't spammed with suggestions. It was an opportunity to upsell me. I always leave Ulta with a full face and usually a product or two that I did not originally intend to buy. I think I will stick with them moving forward.

The longest part of this visit was being asked for every form of contact information (email, phone number two different times, first and last name) to get a color match. Felt a bit invasive for a 30 second color match, but maybe that's the norm.

Should have shopped while in Downtown Disney, but will otherwise stick with...

I understand that the holidays can be stressful. But if you don’t have a good customer service attitude then you have no business working in sales. I’m called Sephora to ask a question and the girl that I spoke to was incredibly rude. I purchased something a while back. I work from home so I don’t use makeup or products like that often. I used it and it did not agree with my skin. So I called to see if there was a store credit option. Her response was “uh no it’s basically yours at that point”, uh okay. Then she ended with “yea, great okay bye” and hung up on me. Like WHAT!!! if you don’t have time to take a call. Don’t answer the phone. Customer service is lacking these days. It’s so sad. But yet if I were to go into the store and she treated me like that and I said something back I would be the bad guy It’s called respect people. These people obviously don’t have it. I would suggest steering clear of this place around...