The Jewelry Exchange in Phoenix — Local services in Phoenix

My fiance (now husband) purchased my engagement ring here, and it was pretty, but several things sent up red flags. it is a 1/2ct diamond in a 18k white gold cathedral setting with 6 prongs. It is NOT the setting we picked out. The cathedral portion looks like someone gouged it out with a rough tool rather than machining it smooth. It also looks like someone's dad soldered something back together, rather than the setting being flush with the ring - there's a big lump on each side where the setting meets the ring as if they were pieced together. the prongs and setting are rough, and catch on everything - they pull out my hair, snag my clothing, even put a hole in my blouse. The inside of the ring, rather than being smooth, also looks like someone roughly dug it out to save on gold. When it came back from sizing, there were several deep scratches in the gold near the setting that looked like a tool slipped, and were not there prior to sizing. Now, the side of the diamond near one of the prongs has a crack. It's not dirt, it's not a chip, it's a horizontal crack. I'm so sad right now. He paid a lot for this ring, and I haven't complained to my husband too much about the workmanship, because it's not his fault, but we'll definitely be paying these shysters a visit, after visiting another reputable jeweler, and if not fully satisfied, we'll see...

I went in to purchase my fiancé’s engagement ring in December of 2017 and was very happy with the service I received. Everyone was so friendly and informative, not to mention genuinely happy for me. It was now time to find the bands and after multiple visits to the major jewelry chains within the mall (none of them had bands that fit the diamond setting properly and they suggested going custom which we all know means $$$$) We met Darlene who was so amazing throughout the entire process! My fiancé is particular and loved these certain bands but they only had them available in yellow gold (she wanted white gold to match) ; before we even asked, Darlene offered immediately to order them in and said she’d call when they were in. Two weeks later we went back and she tried them on and she fell in love all over again! We then got them sized and will be going in this weekend to pick them up. I can’t tell you enough how genuine they are there, especially Darlene. Stay away from the major chains, seriously, you’re getting robbed. Support a business like this one who hires genuine, knowledgeable and...

I wish I could choose no stars. Originally a happy customer I had taken my ring in to be fixed for the 3rd time in just over a year. I decided I want to upgrade my center diamond and tried asking the lady I believe her name is Chris, that I would like to make sure they have the kind and quality I am looking for before bringing in my husband in a few days on his day off. She told me that when I bring my husband in we will look! Wow!! I tried to explain he will not come in and drive all the way there if they do not have what we want and she said "we will have it" completely rude and horrible customer service. I could easily cut the check just like my husband could but we make decisions together ultimately mine being the last one cause it's for my ring. My decision is to never do business here again and that's too bad cause we have spent a lot of money here. I work in sales and if I ever told someone's spouse we will wait till your husband is here, I would be out of a job. Stay away...