Rodeway Inn Phoenix North I-17 — Hotel in Phoenix

I booked the room through priceline. I had never stayed here before. I didn't stay last night for very obvious reasons. the management was lackadaisical in their attitude. I spent an hour trying to get a room to stay in .the first room they gave me had a dead bolt and not a keycard lock. they told me I was mistaken about the room number and directed me to the room next to what I had originally been told. That room was obviously under some sort of r -construction. no beds. no nada. the bathroom wasn't even complete. the 3rd room they tried to give me was horrible. no shower knob. a light falling in the shower. the towel rack was coming off the wall. the bathroom vent didn't have a cover. a dead cockroach on the floor. the door didn't operate properly. the bedding hadn't been washed. during the time spent trying to get the room situation figured out, My girl urgently needed to use the restroom. the security guard suggested I take her to a gas station somewhere. mind you, this is about midnight. qt closes their bathrooms at 10 pm. when we were sent to the last room there was no way either of us would have sat on the beds let alone on the toilet. when I asked for a refund the manager on duty told me I would have to go through Priceline for a refund then stated that for the price I was paying what did I expect.

I EXPECTED THE ROOM TO BE AS ADVERTISED. I EXPECTED NOT TO SPEND AN HOUR TO GET INTO A ROOM THAT WASN'T NEAR READY TO BE RENTED OUT. I HAD RESERVATIONS FOR CRYING OUT LOUD. I EXPECTED THAT MANAGEMENT WOULD BE AT LEAST A LITTLE SYMPATHETIC AND TRY TO RESOLVE THE ISSUE.

I guess I expected far to much for a business transaction.

In my humble opinion both Rodeway and Priceline should be ashamed. Rodeway should have health inspectors and/or the city coming to visit and shut the place down. Priceline should, perhaps, visit the places they advertise to see if the rooms they are trying to rent out are actually as they are being advertised. When sent photos of the room, Priceline shouldn't be telling the customer that they'll have to speak with the general manager of the motel to issue a refund. I believe that the pictures...

DO NOT STAY HERE!! SAFETY HAZARD!!! This was the worst hotel I have ever stayed at. There were people wandering around outside who were clearly under the influence of multiple substances, not to mention the piles of trash laying all over the property. The man who checked us in was sleeping in the back when we arrived and then was extremely rude when we asked to check in. The hotel had overbooked or just didn’t care if you reserved a room ahead of time because the room we originally booked wasn’t available and we were told “sorry that’s not my problem”. When we got to the room that was available it looked as if it were being renovated. One of the two beds was broken, the TV was missing and the wires had been cut and pulled from the wall, there was a hole in the wall, the artwork was missing, tiles in the bathroom were broken and extremely sharp, there were no toiletries or toilet paper, the lock on the door was broken, when I looked through the peephole I could see INTO the room, and the floor sagged when we walked on it. We immediately took our stuff back to the car and went back to the front desk to ask for a different room. The guy at the front desk was extremely rude and told us there was nothing he could do because all the other rooms were either full or hadn’t been cleaned yet because “the housekeeping staff doesn’t do their jobs”. We had seen a couple rooms that were empty on our way back to the front desk and when I asked about them he told me that those rooms had reservations. SO DID WE! I told him at that moment I wanted a refund and after 30min of back and forth we got our money back and left. It was an...

ABSOLUTELY TERRIBLE! DO NOT BOOK when I first arrived the lady who worked at the front desk of the hotel warned me and my boyfriend that the place was bad and if we wanted a refund it would have to be now before we saw our rooms but me and my boyfriend was in a situation where we had no other choice but to stay there for a night and let me tell u she wasn’t lying the room was TERRIBLE!! roaches everywhere the toilet doesn’t flush and had dirt on the toilet seat that wouldn’t come off, the bed sheets or blankets wasn’t clean, it was cat hair all over the blankets and bed and dirt in the other bed my boyfriend was wondering why he was so itchy we didn’t notice it at first when we first lied down and took a nap so when we woke up cat hair was all over us we asked for new sheets and blankets and at first the lady said she will have them brought to our room and never brought it so we went back up there and then she said it’s nothing she can do 😒 we even asked for towels and it’s still ”nothing she can do”😒 the walls have cracks everywhere in it the floors have cracks everywhere in it the curtains to the window have dried paint all over it everything looks so tacky! everything needs to be remolded in this place our room didn’t have a tv or table to eat on the refrigerator didn’t work we didn’t even have a freezer 😒 this place also have a lot of prostitution going on and a lot of drug addicts in area the whole area is just bad!! They have a police officer that walks around outside the hotel and Me and my bf still didn’t feel safe Do...