Woodbridge Interiors — Local services in Phoenix

Apparently Woodbridge owner, Mr. Chiao, does not understand the issues after much communication. The conduct of business, communication and sales strategy were done in an unethical and deceitful manner. I have now read many 2024 bad reviews posted on several different platforms.

1. Motors for sofa and chair recliners have broken multiple times, seat cushion support has failed months after delivery.
2. We were forced to replace sofa and chair elsewhere to accommodate my disabilities.
3. The $10,000 Natuzzi reclining sofa and chair we purchased were misrepresented in the store as being made in Italy when they in fact were made in China.
4. There is abundant deceptive signage in the Natuzzi area with verbiage about the fine Italian product.
5. We did receive deceitful affirmation from Salesperson about the fine Italian made product.
6. We would not have purchased Natuzzi furniture made in China. We are now being told production is returning to Italy.

I discovered product was made in China when motors and foam cushions broke down months after product was delivered. I would not have purchased the product knowing it was made in China.

Natuzzi has always been made in Italy, except apparently for a few years which included the product we bought. Natuzzi must have recognized the lack of quality with construction in China and is therefore returning production to Italy, as Chiao has acknowledged.

When we met with the Store Manager, discussed the numerous product failures and our discovery of this furniture being made in China, the Store Manager acknowledged to us that there would be reduced sales if people knew product was made in China. So, apparently this was discussed with employees and a strategy of deception to the customer in place.

Mr Chiao, needs to do the right thing and compromise. It has been months the reclining sofa and chair are non-functional and cannot be used in its current state. Furniture needs to be retrieved, Woodbridge or Natuzzi can do with it what they choose and provide an appropriate refund to us. The other two items, that were quoted by Chiao with me saying ‘looking better than expected’ are the round club chairs that have not had any quality failures thus far and are not part of this discussion.

Jennifer, Customer Service, stated earlier in the year at the beginning of this mess and Mr. Chiao stated in an email they will not help us resolve. We were brushed us off being told this was a special order and we need to resolve on our own with a third party. Yet Mr. Chiao told BBB and the Attorney General he is working with Natuzzi on this? Where is the evidence of that? When is this product to be remedied and how? How do they repair product frames built out of square thus straining and breaking motors? It has been unusable for months and I had to purchase replacement seating for my home to accommodate my physical handicaps. The Natuzzi, now non-reclining, sofa and chair are safely stored in another part of my house.

Woodbridge should have the clout with Natuzzi, on behalf of their customer, to assist with a return of the misrepresented, poorly made Chinese product with frames out of square that will continue to strain and break motors. The poor construction was verbally to me confirmed by Mr. Alder of Alder Interiors, a third party who specializes in furniture repair. Woodbridge’s conduct is very short sighted with a client who purchased many other products from them.

This is about Woodbridge’s deceptive business practice and sales process that misled their customer to purchase $10,000 of extraordinarily poor quality and unusable furniture.

Copies to: Attorney General CIC# 25-010904 Better Business Bureau Case # 23782925 ABC 15...

We placed a custom order 10/15/17 for a Stickley dining table and Lexington chairs (6 side, 2 captain) after assurance that the stains for the table and chair would be complimentary. We based this on sample boards in the store, making sure the wood types were the same (different stain take up by different species of wood) and matching to an existing piece of furniture in the dining room. Order arrived the 1st time 1/19/18 and the table and chairs were completely different shades (one very mahogany toned and one very honey toned). Chairs were picked up 2/02/18 and redelivered after a "professional" reportedly re-stained them. The arms and legs had many dents and scrapes on them and the stain was only partially on some of the legs and some of the arms, and still did not match - it appeared to be a wipe on over the top of the existing stain and did not come close to a "complimentary shade." Chairs were picked up again 2/28/18 and I went to the store to speak with the saleswoman and the manager. I asked for full refund of the nearly $16K table and chairs and was told no, that the table had nothing wrong with it and the store manager Brad asked for "another chance" to make it right and that he would personally track and facilitate this. I spoke with Lexington who informed me that at no point would they have EVER stained the chairs the color I ordered them in and that the line only came in the color delivered so the store made the error. Part of "making it right" was choosing another brand of chairs and a stain (again wood species was matched and sample boards were used to ensure the table and the existing furniture would all be complimentary), and the store was to purchase the same material from Lexington that was on the original order. The chairs were to be made and delivered to an expert restoration professional who would re-cover the chairs in the new material and redelivered. A delivery was ATTEMPTED and REFUSED 6/16/18 because the chairs arrived at my home without the fabric upholstery. Again, contact with the manager Brad resulted in his promise that he would personally walk this through to completion to my satisfaction and it was arranged that the chairs would be picked up at Thomasville's location by this restoration professional and never touched by the Thomasville delivery people again but rather delivered personally by the professional restoration expert to mitigate any further damage to the chairs. They were delivered to my home by the restoration professional Jose on 6/27/18 and the silver lining on this black cloud was Jose's expert job on the re-upholstering of the chairs and his white glove service packing and moving the chairs in his own truck. I did not receive any discount or compensation for the lost time at work to be present for these deliveries, for the extra 6 months waiting to have a functional dining room, or for all of the errors that occurred. When I asked for consideration for the expenses and inconveniences, Brad told me that he personally has invested much time and many store dollars into making the issue "right" and did not see how he could do anything more. This is an exceptionally distasteful experience with this store from management to the rough handling of the furniture by the delivery personnel. I expect better service from a high end store. Large brands like Stickley and Lexington should be worried about affiliation with this particular "Independent Dealer" and the store has lost the business of my family, extended family and any acquaintances that...

We purchased a living room sofa, Italian made, all leather, which is nice. It has a USB port built in to it but it did not work when it was delivered. Also, two of the supporting legs were too short to reach the floor. It’s taken months for either of these things to be fixed, and still waiting. We also purchased a full bedroom set (made in America) but it took 7 months for two of 5 pieces to arrive. The bed, dresser and small table were lost and they had no clue where they went. They held the rest of the items for weeks until the missing items could be found but after pushing, they agreed to deliver what they had (e paid full delivery fees). I had initially asked If we could take the floor model items for the rest since was taking so long, but I was told there was no way they could sell those. After weeks of calling the manager of the store, trying to push him to find our missing items, he finally agreed to let us take the floor models. There was no discount or anything else offered but by that time we were done with Thomasvill so we didn’t care. It turned out one of the items had some dings and scratches on it so I called to see if they could replace it and found out that our original new items were found a few days later but they never called us to offer to replace the floor models with the new stuff. The whole ordeal was less than positive. I understand about Covid causing shortages in many areas, but there’s no excuse for never contacting us proactively to keep us posted on status and what they were doing to find our missing furniture. I will say that the salesman did call us a couple of times early on. There is also no excuse to let us pay full price for floor models, this furniture is not at all cheap, we paid thousands of dollars. We won’t be shopping...