adidas Store Orlando — Local services in Pine Castle

The worst manager they have for that Adidas store by the name of Giovanni. I attempted to return a pair of shoes with order number that was an online order. I actually wanted to return them for a new purchase he then proceeded to tell me I was not able to do that and that it had to go back directly to Adidas online and that he could take the shoes from me and he would send them back. Did not provide me with any type of receipt for anything showing that the shoes were handed over to his Store and into their possession. Claims that it's sort of like a concierge service, but I'm sorry I can ship my own shoes I don't need them to do that for me especially when there's no proof that they were sent off, If I send them off I will at least get some type of receipt or something showing that they were received by fedex. I'm not handing over something without proof that it was given to them and willl receive no confirmation of some some kind aside a generic email that I requested to return the shoe online and they are waiting for my return something again I can do. I have dealt with different stores before in Miami and other locations and I was always able to return the item and get my money in the store or exchange the item for something else. When asked why their return policy is different with online orders they just basically told me that they have their own return policy for that store. I called up Adidas and I also asked and they said that should not be the case. They are part of Adidas and that the return policy should be the same for every store and that they would file a complaint. Unfortunately this is not my 1st time having a bad experience with them And that...

I was Today. But, Really I don't like the store now.I was in the past with other staff people they were Nice but Now PEOPLE ARE SO BAD.I ASKED TODAY ABOUT 4DFWD Adidas shoes the MSRP price on adidas online are so cheaper than the store I asked if they can please match the price and they Said NO. OUR POLICY ITS DIFFERENT WE CANT MATCH PRICE EVEN ADIDAS OFFICIAL ONLINE PAGE WEBSITE. IT'S unbelievable same pair of shoes at the same mall on JD store was on special $100 But in adidas store at Florida Mall $160 I asked them about it same answer WE DO NOT MATCH PRICE ...WE GOT DIFFERENT POLICY EVEN WITH adidas online website .So that's mean MORE EXPENSIVE THAN ANY WEBSITE OR STORE. Really I'm asking my self why this Store called Adidas store? I don't recommend this store to anyone even Javier the manager I asked why you guys push to buy same pair of shoes cheaper at other stores? If you don't match price here are more expensive he said go buy at other store if you want it....

I had the worst experience at the Adidas store. I purchased a pair of shoes, only to find out when I got home that one of them was the wrong size. When I returned to the store to fix THEIR mistake, they outright refused to exchange the shoes or give me the correct size. I left them at the store, becuase what am i going to do with a size 9 and a size 10 shoe. I now have to go through the hassle of filing a claim with my bank to get my money back, which is absolutely ridiculous and completely unacceptable. This is not the level of customer service I expect from a brand like Adidas. I’m beyond frustrated and won’t be shopping here again. The manager (short spanish girl with dyed red hair) gave me a phone number to call costumer service, and they had me going back and forth, between the store and custumer service and nobody was able to assist me. They did not valued my time or cared about...