Fortuna Bakery & Coffee - Florida Mall — Restaurant in Pine Castle

I was waiting in line just to find out the price of pan de bono after the employee was finished with the customer in front of me i asked them the price she said we dont have it right now hold on and went to a different customer who wasnt even in line and started to assist them instead. So i asked another employee and i said hey i just wanted to know the price of the pan de bono are you able to tell me? She said “nope” i said do you know the price “nope” was her response…. This is so sad for a business and as someones family who owns a business this was such a terrible experience please get new employees the ones that are there right now dont even know the price of the...

A guy by the name of victor is super awesome.

However, another employee, the tall man that gave me the wrong food. I quickly let him know I got the wrong order and he said I have to keep it and pay for the correct order. Why do I need to pay for his mistake?

Extremely bad service and when I asked for a refund of my order since I wanted to leave he said no since I got the food and drink. ITS THE WRONG ORDER!!!

I will never come here again since instead of putting the customer 1st they focus on nickels and dimes of profit.

So sad that they miss represent a true Colombian culture of restaurant which is Quality food and superb...

I stopped by the Fortuna bakery today while paying a visit to he Florida mall to get some Christmas shopping done, I was greeted by a girl named Sofia with a lovely and welcoming attitude. I told her about some of my allergies and food preferences and she carefully considered and recommended I try the Pan de Bono. Which I did and I'm pleased to say that it was very tasty. The mall is normally very overwhelming for me, especially around the holidays, but relaxed and clean atmosphere accompanied by the staffs and Sofia's friendly conversation was a very enjoyable break from all of the chaotic holiday shopping. I will definitely be...