Cricket Wireless Authorized Retailer — Local services in Pinellas Park

Yeah, here’s our experience for the people reading these, my girlfriend and I walked in originally because I wanted to get out of Verizon to go to cricket because it was cheaper. My girlfriend ended up switching as well because it made sense at the time, she bought two iPhone 12’s for her children as Christmas gifts, about 30 days later we decided cricket wasn’t for us and we wanted to go to metro, much better service by the way. Shoutout to the guy at the metro store in Pinellas park, but anyways, Zachary H was our rep and he straight up lied to us, told us the phones are unlocked when we bought them. Turns out, that’s not the case at all. When we went back to tell him about it he says that we “should’ve known before walking in that any carrier will sell you a locked phone for at least 6 months” that’s not true. Verizon is 60 days buddy. From one salesperson (a longer tenured salesperson than you) to another, you did nothing but take complete advantage of us and burned us of almost $600. I honestly don’t know how you can sleep at night. I won’t be returning to this location at all. I advise all of you to stay away. I am also considering contacting my attorneys over this, because he gave us straight attitude when we politely asked him about this. Crickets legal team better be top notch. Thanks for burning us out of money to earn a commission bud. Hope it was...

Went here with my boyfriend to start a new plan since he was unhappy with his other service provider. He kept his number and got a awesome new Samsung phone free.. Jordan Perez was working and made everything so easy he was helpful and took his time to explain how everything worked and and help my boyfriend switch his phone over and set everything for him. He was very, polite and knowledgeable. We received Excellent service !! Later when we got home my boyfriend noticed his password from FB did not transfer over we went back to the store on Saturday and Luckily Jordan was working again. He went above and beyond to help rest forgotten pass words which took some time and get back into the app !! He saved the day and truly gave 10+ service. You have a wonderful employee there cricket !!! I would definitely recommend this cricket store and Jordan Perez !!! If you need a phone and great deal he is the...

Horrible customer service by Melissa the manager over charged my daughter $260 for a phone I went there and she said it would cost her $80 for a repackage fee I told her I was going to get a lawyer she threw me out and locked the doors on me and threatened to call the police so after I called corporate they told me the repackage fee was no more then $35 for me to go back there and have the police file a report so when I went back and told the office what happen and he went to talk to her she came out with the officer and put a trespass order on me. So I then called corporate and I made a report on her and what she did and how she treated me and my daughter. She just turned 18 and this was her very first paycheck and major purchase. Corporate should be calling me back after the weekend. If you go to this location I strongly suggest you pay your...