Affinity Federal Credit Union — Local services in Piscataway Township

Really bad service from this branch. I had made an appointment online for Saturday, turns out when I arrived and asked someone for help about my online appointment they said that they really don’t take appointments, I asked to speak to the manager which was standing next to the teller( Asian lady)and completely ignored me. So I asked loudly, that what was the point to set up an appointment if they don’t take appointments the teller simply replied she didn’t know. Still I decided to wait because I really needed a new debit card printed out, mind that it was busy with people waiting it looked like a flea market, no one was being helped. After 2 minutes some other teller said “ literally the Machine that prints cards just broke “ ( how convenient 10 minutes before closing) so I called customer service on the next business day (Monday ) to see if the branch had put a ticket for a broken printing atm card. Sure enough my suspicions were correct. They did not put a ticket for a broken machine which means the machine never broke 10 minutes prior to closing. Please replace the workers in this branch, clearly they don’t want to help customers and they lied. At least replace the so call manager ( Asian...

Bad experience with depositing cash. On 3/18/2023 I went to deposit cash and access the locker around 12:30 pm. Since the bank will be closing by 1 pm I came hurriedly and I didn’t had time to count the cash 2nd time. When I counted for the 1st time it was either $1000 or $1100. The teller asked me do you know how much is the cash but I said I didn’t count it well, it may be $1000. She put it in the machine and said $1020. I told her to deposit only $1000, she returned the $20 bill and gave me a receipt. My bad I didn’t see the receipt immediately and I stepped aside waiting to enter the locker room. In the meantime she was serving another customer which is when I noticed the receipt. It clearly says cash was $1100 and deposited $1000. I went back and asked her, she said I don’t know. She took that receipt and generated another receipt which says $1000 cash and deposited $1000. I had no other option but I’m still puzzled by...

Such a slow and bad customer service. Either CSR representatives with negative attitude or no helping attitude specially on Saturday. Either they are tired or not willing to work on weekends. Even after having an online appointment at 11:30am , when I reached there on last Saturday June 4,2022 all 3 CSR officers offices were occupied so waited almost 30-35 minutes before I was attended by a CSR. There was an issue for one charge and she promised me to call me after 2 days after discussing it with her manager. Even after one week no call back or no charge issue is resolved. The service level of Affinity is declining day by day. Even I contacted through Affinity website by email but no one contacted me back. Such a poor service.

Recent Update: I got a call after writing to Customer Service of affinity credit union about no response now the charge has been reversed so my complaint...