AT&T Store — Local services in Pittsburg

Phone out of order.. no calls n or out.. they have no idea why.. hello they are 1 of the biggest oldest phone comp in america. Plus I wanted to by a new Galaxy S9 they dont have any phones is stock at that location.. they sent me to Antioch which closes at 8 pm i got there at 7pm well after traveling back n forth from Antioch to Pittsburg and back to Antioch 1 employee started to show interest by saying the only diff in new phones are and I quote " size, camera, and processor" neither employee showed any interest in helping me buy a new S9 or order the S10 the heavy set employee was more interested in stuffing his face as he joined his coworker and I to reiterate they were completely unknowlagable regarding the S10 and S9 GALAXY differences since the display model was clearly out for customers to inquire about. Well I asked how can they sell a product they are completely clueless about well according to the heavy set employee informed me that the phone is not out yet.. I then explained the demo is here in the store shouldn't you know at least the difference between or know T least 1 thing about a new item. He then repeated himself by saying its not out yet. Worst customer service ever.. so fyi never go 1-2 hours before closing because they certainly have better things to do then work.. longer eat or walk around swinging there arms and twiteling there thumbs.. way to go Antioch and Pittsburg ca u are the reason everyone has to drive extra far to concord or Brentwood to get anything done out here. I will...

One of the most inconvenient experiences I’ve ever felt handling a phone account. Was told by Edward that i had to go to another store much farther than here and now when I got to this store was told he was wrong and they can’t do anything for me either. I’m trying to take care of my sick father’s bills and he’s been a customer with Att since 2009 but this obviously doesn’t mean anything as Edward to me was not a person I would consider confident in his job. All I heard from him was excuses and attitude and I felt like all he wanted me to do was for me to go to another store. I felt like he wasted my whole day giving me wrong information and having me spend more money just to be told no. Crazy thing is I came in here to get my dad’s phone unlocked was told I had to pay the bill and it would be automatically reinstated. Paid the bill and my dad’s phone still suspended and Att gives me...

Customer service is mainly the issue , one rep is always nice but who i’m presuming the manager i have had issues with. She Completely messed up both my mobile and internet account. after telling her REPEATEDLY not to change my account or upgrade because i had a grandfather plan with alot of discounts she still changed it and i was not notified until weeks after . I’ve been trying for 3 months to correct the issue filing an escalation and complaint to the store within 30 days with the back Office trying to fix it. Now this store is temporarily closed (which is a common thing for this location) and im stuck in a hard place with my bill unchanged occurring...