Boost Mobile — Local services in Pittsburg

The employee was nice and knowledable so EMPLOYEE GETS 5 STARS but boosts practices don't seem customer service oriented. We are existing boost customers, they are our mobile carrier. We went in today to purchase a new sim card for my new replacement phone, which is the same exact model as my old phone that had a boost sim card in it. We assumed since boost mobile was already our carrier, we would just have to buy the sim, but we had to pay $40 to activate the sim card after purchasing it, even though it was just replacing a boost sim for another boost sim so my phone worked. We felt like this is not good customer service practice. We had metro pcs before this and never had to pay activation fee if we needed a new sim if they were...

I went to buy an iPhone for my son (12) the store manager was very patient explaining me the different iPhone options for my son's first iPhone, she even made a discount on the phone and the accessories, she took the time to explain my son about the importance of memorizing passwords and other log in information he might need when downloading apps, in general it was a pleasant experience, she looks very young, but she definitely knows what...

I went there and watch the representative at T-Mobile have friends that came in after me and got served before me. She did not have no information that I needed she wouldn't even tell me if other stores had the product she said that this store here is not involved in none of those promotions and that they're not connected to none of the stores. I said wow and walked out. She had no knowledge of anything...