Rally House Federal Street — Local services in Pittsburgh

Horrible experience at the General Robinson St Store. The Federal Street Store was excellent. I was refused “service”, at the General Robinson St location. I believe based on my age. I feel I suffered age discrimination. I am sixty eight. I was told a minimum of eight times (I quit counting at eight) that they had Penguins T-Shirts in the store, “in the back”, but with each declaration that they had the Penguins T-Shirts I was told versions of, “You cannot buy one”, “We will not sell you one”. This was in addition to being told to just order one over the internet. When I told them I was visiting the city and buying it as a gift I was told to go to the mall or the Penguin stadium store. I was dressed conservatively, not at all appearing to be the type customer…”rabid fan?”, the store wanted. I had gone on the internet to find where to in person, physically buy a Penguins t-shirt near the downtown Pittsburgh Wyndom hotel. The internet clearly indicated inventory of Penquins t-shirts at the RallyHouse stores. It was a 0.6 mile walk to the 206 Federal St RallyHouse store. Upon arrival at the store I asked for the item, stating it was a gift/souvenir to take home with me. I was advised because of the small footprint of the store, they did not carry Penquin inventory out of season. I was directed to another RallyHouse store a few blocks away. The person helping stepped outside the store with me to make sure I was heading in the right direction for the store. Upon arriving at the 684 W General Robinson St. store, I searched the entire, very large, store but only found children’s and adult long sleeve Penguins clothing. I approached a young woman who assisted me in looking. She commented that they had many Penguins T-Shirts, stacks of them. They had been there the previous day. She eventually went to a manager, Abbey. The manager stated that they had been put in the back. The Penguins items had been moved to make room for temporary inventory for two different upcoming games. Despite informing Abbey that I had been directed to the store specifically for Penguin T-shirts, she repeatedly advised me that they had them, but I could not buy one. She advised me that they were in the back but would not sell me one. She did not want me as a customer and actually told me to go to stores other than RallyHouse. I had the lengthy “negotiation’ to have her go in the back and sell me a T-Shirt. I stopped counting after the eight declarations that they had Penquin T-Shirts in the back and the accompanying refusal to sell me one. After abut ten minutes of that, I left. Since it was on they way to my hotel, I stopped in at the 206 Federal location. Within minutes of hearing the story, a staff went into their basement (they apparently do not have a backroom) and brought up a...

Great collection of items, but that doesn’t make up for it. Very rude staff, unwelcoming. Entirely too many employees in the store, made it hard to walk around or move. counted 7 employees at one time in a store that is already very small. We had asked a question about going to a game because we had never been, and one employee, a man with longer hair, snapped back at us and said he didn’t understand our question and basically said it was a stupid question. no staff offered to help, just glared at us the entire time. Just disappointed, because the Rally House’s local to us, in Philadelphia are...

Went to get letters and numbers put on a pirates jersey bought from Rally house years ago, the associate rudely stated that we needed a receipt from the purchase from YEARS ago because they will only do the personalization on shirts bought from Rally House. Email was registered showing that the purchase was made in the past. The main problem was just the absolute awful attitude and lack of helpfulness of the woman that I assume was...