Midnight Kin — Local services in Placerville

Nice-looking shop, bad customer service and terrible return policy.

I’m writing a one star review because of the overall lack of experience my wife and I have received after purchasing a VERY expensive ($116) dinner platter from this shop.

After ONE use, the platter is veined and appears like it’s cracking. I called twice to return it, no manager available. My wife and I both emailed, the shop manager only responded to my wife and not to me and quoted the shop’s terribly naive return policy of “15 days and UN-used.” How can you sell cups, bowls, kitchen utensils, and serving platters and expect them not to be tried first to make sure they’re food safe?

At the time of purchase, I asked the associate if this platter was food safe? She wasn’t sure, so she looked up the manufacturer and it didn’t say yes or no on their website. I stepped out in faith that it would be okay given that the platter was with all of the cups, bowls, utensils, etc. I feel that I was tricked and deceived and the shop won’t take responsibility for selling products that are disguised as functional kitchenware, but in reality it’s just a fruit or bread platter.

Moral of the story, DON’T take the risk of buying kitchen products from this shop or manufacturer if you’re concerned about food safety or having a product that lasts....

Edit: thankfully Megan was able to get in contact with the seller and maker of this piece and resolve the issue of the plate and refund us. We are very thankful for that though it was a little stressful to deal with initially when we tried to resolve with just the shop itself. The shop is very cute and we love supporting local, artisan businesses

We are so sad to write a bad review because this is a very cute shop but we want to make sure others know our experience with purchasing products. We purchased a food platter that immediately showed it was NOT food safe. We called the shop immediately within the two week “return policy” and was told the manager would call back. No one called back. My husband and I emailed and were told we were now outside the 15 day window and the item had to be “unused”. This is ridiculous as how else were we to find out that the item was not sealed properly for food service. Not only that but it looks terrible which was not the case when we used it and bought it. The item was INCREDIBLY expensive to add to this which adds insult to injury since we did do our due diligence in calling to share the issue with our purchase. We will be going through our credit card company to dispute this shop now. Such a bummer because we love...

Gorgeous store with a really stellar selection of simple, beautiful pieces. There's clothes and decor but I loved how great it was for upgrading essentials around the house to something more aesthetically pleasing--like sponges, scrubbers, tooth brushes, etc. I'll definitely make a point to stop in next...