Costco Wholesale — Local services in Plainfield

Costco Plainfield Store #1388 Christina& Collin in "Customer service" need a reteach session on what customer service means. I was having issues with the app & needed a temp card. I ended up waiting nearly 30 mins, still no temp card. Christina said she'd be right with me, walked away, and didn't return. Collin took another customer before me, even though I had been waiting longer. At this point, I go do my shopping & plan to get the card before I check out. I return to customer service & it's another long wait with no rope or direction. So people wait in any area. No employee acknowledges me. At this point, I'm over it & going to Sam's club. I go to the merchandise return end and ask to cancel my acct. Collin is standing there. I tell him why I'm disappointed & canceling. No response. He pulls up my acct & says canceling will mess up the water service. Not an apology, not what can we do... just you'll mess up water delivery service. I see Christina walk by and say she's the one who said she'd be right back. She hears me and "gives me the hand. " At this point, I ask Collin for a customer service email. He says he doesn't have it. I say look around & find some corporate contact. Turns out she's a manager & has to approve the cancelation. She comes over & says not one word to me nor makes eye contact. Collin hands me my refund & I ask for her name since her badge was flipped. He gives it to me. I ask his name, no reply. I look closer & see it on his badge. I say wow, not one apology for my time, not one word on me canceling after years of membership. He gets the 1 800 #for me. As I'm walking away, he snarkily yells have a great day or something to that effect. Total opposite of customer service on both their parts. Both were quite condescending in tone and/or action. I never dealt with such rudeness at the...

Buyer Beware: Check Expiration Dates Closely - Especially for Deliveries! ​Rating : Wish I could rate it -5 stars.

​My recent experiences with this Costco location have been consistently disappointing, particularly when ordering for delivery via Instacart. While Costco offers great products and value, there's a serious issue with the freshness of items, specifically expiration dates. ​On multiple occasions, items I've received, especially fresh food, have been either expired on the day of delivery, due to expire within 2-3 days of delivery, or so close to their expiration that they're practically unusable for their intended purpose. This isn't an isolated incident; it's happened with several of my recent Instacart orders from this location. ​I understand that Instacart shoppers are picking the items, but ultimately, the product is coming from Costco's shelves. I've reached out to both Costco and Instacart about this recurring problem, providing photographic evidence of the expired or nearly-expired goods, and unfortunately, both parties have been dismissive, essentially making it feel like it's my fault. This lack of accountability is incredibly frustrating and wasteful. ​My strong advice to fellow shoppers, especially those using delivery services: PLEASE, PLEASE, PLEASE meticulously check the expiration dates on all your items as soon as you receive them. Don't assume freshness, as I've learned the hard way. Until this issue is addressed, I'll be very hesitant to place future delivery orders from this Costco, and I'd caution others to be...

I wanted to give just one star... I have been to all the Costco’s in the regional area and this is the worst in comparison. It’s sad because I was really excited to have one 5 minutes from my house. The management is absolutely horrible. I have been twice and I am not impressed. The first time, my husband and I were waiting in an extremely long line because all the registers had long lines. They opened up a register and we headed to that line. We get to the belt where the manager that announced the register opening told us we were not next in line. He went to the register to the left and told that customer to get in front of us. My question is what about the register on the right. When you open a line, it is first there. That customer did not want to jump on that register because they were about to load their items on the line they were currently in. My husband questioned his logic and of course he got an attitude and started raising his voice in the middle of the store about us cutting the line and walked away. First thing, I am not new to Costco or grocery shopping. If there was a customer that was ahead of us in line and went to the newly opened register, I would politely oblige. The second time we went, the stocking employees on the floor, looked absolutely lost. When asked for a product, it took asking 2 workers on the floor to get the right answer. I will drive the 30 minutes to Orland Park. Everyone is friendly there. I gave the extra star for cleanliness, but that could only be because it is new... Time will tell if it...