Geek Squad — Local services in Joliet

Called them frantically in the morning because my laptop got water on it and wouldn’t turn on. The person who answered the phone helped me make an appointment for later that day, assuring me of general turnaround time and that in more severe cases it has to be sent out elsewhere. Fine with me as long as my laptop gets fixed. I arrive at my appointment, and the guy at the desk asks if it’s under warranty. It’s not, it was a gift from a company where I used to work. He said they can’t help me, they don’t do anything if it isn’t under warranty. THEN WHY DID YOU MAKE ME AN APPOINTMENT AND TELL ME THIS WAS SOMETHING IN YOUR REPERTOIRE. He said whoever helped me over the phone must not have been educated in their “most recent policy changes.” I asked him what places in the area COULD help me. He said he didn’t know any. ARE YOU SERIOUS?? These people deserve every one-star review...

This would be 0 stars if I could. Worst experience I ever had with any company. First I come in to see why my camera don’t work. Find that it’s need a camera sensor. Scheduled me again. I come in to find that they didn’t have the part. So they scheduled me again. Come in they have it told me i will take 2-3 hours. I go watch a movie after 2:30 hours I go back. To find out they broke the back of my phone glass (iPhone)and my camera wasn’t even fixed. They tell me we’ll call you back in 2-3 days when I new back glass comes in. It’s been almost a week and no call. So unprofessional. Wouldn’t recommend to anyone. Wait times are crazy. Will never get my...

I dropped off my phone on 3/30/25 and was called 4/14/25 that is was ready they “replaced” it supposably. Gave me new serial number. I go to turn it on it’s a completely different serial number and different phone & it connected to someone else’s phone number with mine. Still waiting on my replacement and it’s going on two months and no one there or Apple seems to be able to tell me anything. Keeps giving me the run around that they are “working” on it. It’s 5/16/25 shouldn’t take this long...