Olive Garden Italian Restaurant — Restaurant in Joliet

If I can rate it a 0 I would. We went there for my son Bday. Our waitress Sincere was terrible. Never came to check on how things are going. We waiting 30 min for just apps and she didn't bring everything. Ask for additional items and again long delay it got to the point I was looking around for her. On contrast the table next to us we saw that waitress 5 times so, I called her over to find our waitress. She comes back to say she just got a table of 12 in a different section. I observed that waitress bring to go boxes, for food, bag their items and check on them. OURS, NOPE! Only came to bring food. One time she came to table and had to see we were low on refreshments I had to ask her for more otherwise she would of walked away and it'll probably be 30 min more. One item we waited long for was cheese sticks, we asked for sauce and guess what didn't come with, had to wait another 15 min for that luckily cheese sticks were still warm. This restaurant wasn't that bust it was like 8 pm but, we could see se clearly enjoyed taking to employees more as she was observed a few times chatting away. We get ready to leave and ordered to go meal, and wouldn't you know it, she never brought them to us not even a bag for our to go boxes so we paid for food we didn't get! Kids are usually oblivious to what's going on but, even my son notice and when it too long for our apps he was even tempted to leave. Again restaurant wasn't busy, I didn't even see a manager come by nore did our waitress apologize for poor service only saying she got a big table. Sadly since you pay at table and don't get a receipt we can't even show the receipt proving we never got our food. Prior to even sitting the Hosts were very snotty. We check if there was a waiting list and there was none, we walk in she says it's going to be a wait. We simply told her that's odd online didn't show there was one, and she replies sarcastically well,.people just show up as walk ins, so you'll have to wait! Worst...

My son and I came here because I love cheese ravioli. We walk in and the lady tells us to check in with phone number and then it was about a 5 to 10 min wait. OK fine. We sit down and litterly 3 min later I get a text message saying your table is ready. We get up and they seat us. Our waiter came was nice wish I could remember his name to put on here. We order our soup and meal. Everything in the beginning went fine. We eat our soup and then get our dinner. Things went downhill after we start eating. Our waiter stopped by our table a couple times to check in on us and replace water. 10 min go by no waiter, another 5 min go by still no waiter. My son and I are now done eating and was waiting for our waiter to come back which at this point was 20 plus min. We wanted to ask for to go boxes and at this point I paid already at that pay box thing on the table. Still waiting. I then see the hostess or one of the hostess girls walking by and I stop her and say excuse me we haven't seen our waiter in over 30 min are you able to help grab us 2 of your to go boxes? This girl had the nerve to say " ask your waiter " and walks away from me. My son was like mom did she say what I think she just said? I look at him and say yea she did. I am heated. Another waiter was walking by and I stop him. I tell him what just happened and also told him our waiter hasn't came back to us since dropping off our dinner plates. He grabs us fresh bread and to go boxes and apologizes. I wanted to speak to a manager but at this point it was getting late I was tired and wanted to just leave. I saw my original waiter several times too and can't understand why he only checked in on us a couple times and then never come back? We weren't mean we are good people. So here i am making a post I may give this place one more chance but not this location I'll...

So we came to this olive garden on mother’s day and let me tell you my mother has never felt more disrespected and disregarded in her life. Our waitress was extremely unprofessional and rude. To start, she said that there was not a drink available and then proceeded to tell us it was available, and then my mother went to order said drink and the waitress cut her off and proceeded to tell her that drink was not available. But then, we overheard another table order that same drink and they got it! Next she nearly dropped the serving tray on the table and proceeded to say “you guys didn’t see that”. She set our drinks down on the table and placed both drinks in front of my father and then proceeded to only hand my father a straw. Also, not to mention how she barely came to our table. We had to ask other workers around to get more breadsticks and to clear our plates. It got so bad to the point where the manager came over and checked on us. The waitress didn’t deliver out food nor did she ask how we were doing and if we needed anything. Like I mentioned previously, we had more than 3 different workers helping our table out to fullfil our needs. To add on onto this she only asked my father if he wanted another refill while my mothers cup was empty for more than 20 minutes. My mother then proceeded to ask for a water and she brought her water out as well as my fathers drink and only gave my father another straw. disregarding that this was my mothers special day that she’s been waiting for after our extremely long wait she directed more of her attention towards my father which I found extremely disrespectful and it made me feel very uncomfortable. I’ve never encountered such a disrespectful and unprofessional...