Motel 6 Joliet, IL - Chicago - I-55 — Hotel in Joliet

Had a reservation at the Motel 6 on I 55 Joliet Illinois for Oct. 16th to Oct. 23rd 2016. Arrived after 5 p,m. on the 16th after a 9 hour drive from Kentucky. The girl who said she was manager told us the room would not be ready for an hour to an hour and a half so we paid $418.21 with our credit card and went to get something to eat and called her from restaurant after the hour and a half that she told us it would be ready, she said it would be another hour or more yet so we stopped at Super 8 and they had a room we looked at and approved but still went back to Motel 6 to see if the room was ready and she said because I requested a 1st floor room when I made my reservation that it was going to take longer because it was a special request I mean I made the reservation at least 2 to 3 days before. She said if I wanted a room on the 2nd floor I could have it right away but when I made the "Special Request" no one had any problem with it. She said I am not going to call a crew down from the 2nd floor to clean a room for you so if you dont want the one on the 2nd floor you will just have to wait another hour to an hour and a half and there is no use arguing with me. I said what are we suppose to do we have traveled for 9 hours and we are tired and she told me to go to the Joliet Mall and walk around. We are 72 and 73 years old. All this time she did not blink and I actually asked her if something was wrong with her because i could not believe we were being treated that way. I asked her if she was kidding me. My husband was not saying anything he told me later he was too mad to. Now we had gone to New Orleans for two years in a row with no reservations and the Motel 6 there managed to prep a room for us both times within ten minutes, that was on Old Gentilly Road in New Orleans. She did say during this conversation you can have your money back which after all the things I just wrote occurred my husband said get the credit card credited which we did and went to Super 8 and had a most enjoyable stay. That night I called Motel 6 corporate and complained. I have no idea if anything was said to that most rude person or not. I must say the amenities on the first floor of Super 8 was more then we expected with coffee pot and hair dryer iron and board and as we requested a fridge and microwave. By the way the girl at Motel 6 told us when we first got there that the room would only be serviced two times in the week we stayed there. Super 8 serviced our room every day. I still cannot believe it we have stayed so many times at Motel 6 in different states and never a problem. They need to screen...

My 45 minute stay at this dump was probably the worst ever!!! They are rude, the facility is dirty, and the manager is horrid!! Avoid this place at ALL costs!!!! First off, you have to pay for wifi, no huge deal, it says that on the website. However, I paid the $4.99 for the high-speed wifi which is advertised as $4.99 for 24 hours PER ROOM. Well, our room had 3 people in it-2 adults and one child. This meant that we needed to connect 3 devices to the wifi. However, when we tried to connect the wifi, it would not connect with the code we paid for. I went to the front desk where the receptionists attempted to help. They were not able to connect all 3 devices at the same time and then informed me that the "think that maybe" you can only have 1 device connected with the code at a time. I asked for where that was written as it was not on any of the signage they had posted and I was not told this when I checked in. They said that they weren't sure so they went to ask the manager. He told them that he did not know either so he told them to call the internet support number. After waiting for at LEAST 5-10 minutes on hold with internet support, the receptionists were told that the $4.99 is just for 1 device and they hung up. I politely explained to the manger that this is false advertising which is illegal as that is not posted anywhere and I was not informed of this when I checked in. He said that there was nothing that he could do and that I paid the $4.99 and that is just for one device so that is all he would give me. When I tried to explain that what is posted is that it is $4.99 per room and we paid for 3 people in our room, that means we need 3 devices connected. He again just said that he would only give me what I paid for which was one code. The manager then walked away from me into his office. At that point, I told him that he was falsely advertising the internet and that they should provide me with 2 additional codes so that all three of my devices could be connected. He again just repeated that he would only give me what I paid for and it was not his problem that one code only connects one device. I informed him that I would not be paying $10 additional dollars for two more codes and we checked out and switched hotels to another down the street. All that being said, the Motel 6 is a total DUMP!!! The people were rude and ill informed, the halls and room smelled of feces and urine, and I feared for my safety in the elevator. Never again will I stay at...

I've stayed at many a Motel 6 and I have always had an awesome experience. This hotel stay however was not what I had come to expect. My friend and I walk in and on first glance the room looks nice. We kick off our shoes and we discover that the floor was sticky and gross; the bathroom was no exception. There was no shampoo or conditioner so it was a good thing my friend brought both.

It gets worse from there. We get a call from the front desk asking if we wanted house cleaning to come in. Something I am more than accustomed to and greatly appreciated. When we got back to the hotel we saw the beds nicely made and on first glance everything looked nice; it was anything but. The floors were dirty and sticky, we did our best to clean them ourselves. Then if that wasn't enough my friend's loofa was picked apart, my tooth brush bag was taken; the bag was under my brush. And the wash cloths were not replaced.

When we checked out, a day early; not due to the experience I addressed the issues with the lady at the front desk. And oh boy that was quite the experience within itself. The lady said that she would address the housekeeper on proper policy and that she had to get a manager to credit my account for the extra day so she would also address the manger on what happened.

That's when things got crazier. The manager told me I should have addressed the problem after we noticed the issue, that I should have shown evidence of the loofa destroyed and that the bag went missing (how in the world am I supposed to do that?). She said there was nothing she could do because we didn't address it after the fact and that it's not her fault that we are leaving a day early b/c the issue. I said that we are addressing the issue after the fact and that we aren't leaving early b/c of the problem. She said that if we addressed the problem right away they could have had a maid come in right away. I told her that while I appreciate that we were working all day and were too tired to wait for house cleaning and that we didn't know that it could be addressed right away. She said that they could have at least given us free WiFi.

I realized I wasn't getting anywhere so I thanked her for her time and I told her I have been in customer service for many years and said that I recommend that going forward that it's best practice to do everything possible to make it right and to never argue with a guest.

Sadly both the manager and the lady were very haughty...