Best Buy — Local services in Joliet

Went in for battery replacement on iPhone. Live an hour away from this store. Despite being told prior to booking appointment that they had time that day to do the repair, was told they didn’t have time. Rescheduled me the following day, assuring me that they would block off repairs for my appointment time. Went in the following day, took them a hour to check me in with no one else in line in front of me. Took my phone, said it would be a hour and a half. Came back 1hr 15 later to see if the phone was done, was told that Apple software said there was third party hardware, told them it was impossible since the phone has never been opened and I’m the original owner. Then they urged me to go to Apple in Naperville. Then offered to sell me a refurb phone. Then told me my screws were stripped, then got manager to tell me that the tech didn’t touch my phone since they look at the screws with a magnifying glass, screws were damaged before I came in. Screw is visibly sticking up, I wiped the phone down before I brought it in, so I know it wasn’t sticking out. They also had my phone for a hour and a half and didn’t call my daughter’s phone to tell me that the phone was damaged. Not odd at all. Manager gave me $25 gift card for my trouble, the max he’s allowed to do. :( To top it off, they apparently didn’t record my visit, but luckily I had my appt. confirmation number to give to Apple. Went to Apple in Naperville, explained situation and they were not at all surprised, lots of horror stories about Joliet Best Buy. Well, they were very surprised by how badly the geek squad guy stripped the screw. In summary, avoid Best Buy and the garbage squad like the plague. Manager’s name was Tim, check in guy’s name was Jonathan, tech’s name was Racine. You guys are terrible at your jobs and you should be ashamed. Things happen, the screw got stripped, own up to it. I literally just wanted my battery replaced, I couldn’t have cared less if I was missing a screw. Instead I drove a hour each way, twice over to have you try and gaslight me into thinking my phone was damaged when I brought it in. Then had to drive another hour each way to have someone else fix your mistake. Do better.

Update: I did reach out to Best Buy’s Facebook after they responded to my review and was told that they’d share this with the team in Joliet, but could offer no monetary compensation to offset the cost of fuel and my time. I would not expect any improvement at this location and would avoid this place at all costs unless you have time to waste and...

Should’ve know better to rely on Best Buy for an Apple iPhone battery replacement.

I had tried the day before to do the chat feature with Best Buy to get these questions answered before setting foot in the store. Got ZERO response to their chat feature. Had to go into the store since calling there was useless too to get these questions answered.

First off when I got to the store, store greeter had their Air Pods in when I asked them a question about battery replacements for iPhones. He had no idea and sent me to customer service. Girl in customer service had no idea and asked a supervisor. Supervisor said I needed to go to Geek Squad. Went over to Geek Squad and he said they did not accept walk-ins at this time. That was fine and I set an appointment for the following week. That part went well. Appointment set and I walked away. Had a few more questions and walked back to ask him. I wanted to double-check the price and time it takes to do the replacement. He confirmed the $69 replacement charge for the iPhone battery, but said they may or may not have the battery in-stock when I come in for my appointment the following week. That stopped me in my tracks. I have an appointment to get my battery replaced in a week and they may not have it in-stock which means a trip there to find out they don’t have one or call ahead of time. I would think that Best Buy would have the battery in-stock for a future appointment. Guess that is not the case. Poor policy for the store.

Not blaming the agent at Geek Squad as he did great in answering my questions and setting my appointment. I just don’t understand how you can make an appointment in the future and not have the replacement parts in-stock. Not a good policy for the store.

Geek Squad agent did call me at home to tell me that they do have them in-stock and probably would for my appointment since they do not replace that many for my phone model. That call was a pleasant surprise, but their policy in this area for replacing phone batteries needs to improve for better customer service.

I will be trekking to the Apple Store in Naperville to assure that they have what I need in-stock when I set an appointment. I was trying Best Buy for convenience in location and I was disappointed in the result.

Also they canceled my appointment for no reason at all. Just got an email about that. Even if I changed my mind to take it to them instead of Apple, my appointment was cancelled. This just cemented my choice to take it to Apple and...

Do not make big purchases from Best Buy! I ordered a washer/dryer set online from my local location and made arrangements for delivery and install. I took the day off work and made all the preparations for the delivery. Delivery came before 7am, but they only had the dryer. When we inquired about the washer, the delivery guy (very nice guy) called best buy to check the status and put them on speaker. They first asked what the issue was with the tv. TV? No, a washer he tells them. Oh, washer is on back order and we don't know when it will be in stock. Wait, what? We wanted them installed together, as we did not want the chance for a mismatched set, so we will wait and have them delivered together. Nevermind that we took the day off work already! Why did we have to find out while the delivery people were here that half of our order was not going to be delivered? Why did we not receive a text, call or email to let us know? Very unprofessional and upsetting! So I chatted with BB for 15 minutes, only to find they couldn't help me with the status of my washer and referred me to call. The chat reps are outsourced, as one can tell from the use of words. So I call. Wait for 10 minutes but had to hang up to handle other responsibilities. Tried again the next day to call. Was going to hang up again, but after 9 minutes I hear a voice! It was another outsourced rep, as I had a difficult time understanding the thick accent. Does the US not hire customer service reps from the US anymore? Anyhow, gave her all of my information and told her I wanted the status of my washer. She asked me to give her a moment while she looked into it. We got disconnected! I assumed she'd call me right back since I had just confirmed my phone number with her, but nothing! I was not about to call back and wait another 10 minutes so I chatted again and ended up just requesting a cancelation and full refund. I do not want to deal with Best Buy ever again for a major purchase. I will spend my money elsewhere. The customer service and business practices are very disappointing and unprofessional! I'm buying from a local appliance shop like I should have from the beginning! You have...