Jared Jewelers — Local services in Plantation

I brought in my wife's custom designed ring to have a cracked diamond replaced. The salesperson, Autumn, checked with the jeweler and told me that the stone (one of four in the design) was approximately 1/4 carat and that they would replace the stone with one that was similar in color/quality to the cracked stone and that I could pick it up on the coming Friday afternoon. I asked Autumn to make sure that they returned to me the cracked stone when I came to retrieve the ring and she made a note of that request on the service ticket. My plans changed and I couldn't go in on Friday so I went at 2:00pm on Saturday instead. I was greeted by Autumn, and she told me that the ring "isn't perfect and if I could return at 7:00pm they would have it just right." (Sadly, this sounded like code for, "we haven't yet begun to work on the ring but we'll get right to it. Just give us five hours.) When I returned that evening, the stone clearly didn't come close to matching AND they had changed the finish on the band from a smooth, shiny finish to a matte finish. I never asked them to do that! Why would ANYBODY do such a thing without being asked or without a customer's consent? They also didn't have the broken stone with the ring. When I asked for it, the sales girl went and spoke with a jeweler and I watched through the window as he picked up two small pieces of diamond out of a few that were in a small dish and placed them in a small plastic bag. These pieces are a fraction of the size of the replaced stone. Autumn was no longer there so when I asked to speak with the manager, I was introduced to the acting manager, a snarky petite brunette named, Arlene (I think), that was incredibly rude saying, "if you want to leave the ring, we can change the diamond to a cloudy stone like the one we replaced." - I kid you not! The original stone was not perfect, but was in no way "cloudy" and was a closer to clear, white stone than the dingy, gray-looking stone they inserted. Subsequently, I filled out an electronic survey recounting the experience. A week ago, I received a phone call from a guy that introduced himself as Wally, who said he is a regional manager for Jared and that he read the survey that I wrote and that his biggest concern is customer satisfaction and that he was going to personally see to it that the ring was fixed to my satisfaction. He said that he wanted to contact the store manager and would get back to me in a couple of days. Again, that was a week ago and I've yet to hear from anyone regarding the matter. I have no expectations that the company will do anything to fix the ring at this point as they seem to be devoid of any sense of common courtesy in dealing with customers. So continues the decline . . .

Update - About a week after I posted the comments above, I was contacted by the store manger, Annie. My wife and I went in to meet with her and she absolutely could not have been any nicer or more accommodating. I showed her the original appraisal of the ring and it clearly stated the color and quality of each of the stones in the ring. (None of them, including the one that needed replacing was "cloudy.") She saw to it the the ring was fixed to our satisfaction and all turned out fine. Thanks again Annie! I changed my review from 1 to 3 stars to reflect the final outcome of...

I went in to get my ring sized and it was a terrible experience. From the second I walked in, the customer service was awful. I walked in and after I stood there for a minute and a man approached me and said "What can I help you with?". No "Hello" or "Welcome to Jared". I told him my ring was too big and I needed it sized (third time in 2 months). He proceeded to tell me I didn't need it sized until I asked for a manager. The manager came over and was more accommodating. The man then began the paperwork and just handed me a yellow form and walked away. I began to fill out what I assumed was right. He was on the computer and kept telling me my fiances name wasn't in the computer. I kept telling him he bought it at a different location but I had come to this same location to get it sized a few weeks ago. After 10 mins of arguing with me about the month he bought it, he finally found him in the system. Then he proceeds to ask me how much it costs. I obviously didn't buy my engagement ring so how would I know? He then goes on to say "oh ok I see he spent $325". I immediately was furious he said any price because that's just common sense not to tell someone how much their ring cost and I know he didn't spend $325. I asked him why that even mattered or why he would even say anything at all. He ignored me and kept talking to himself about the price. After all the paperwork he took my ring and left with it without saying a word. I went home and told my fiance what happened so he called to talk to the manager. The man who helped me answered the phone and stated his name was Paul (which he never told me) and said he helped me. He then went on to say HE was the manager which clearly he wasn't. My fiance said he would call back tomorrow when a real manager was working. The following day I went in to get my ring back and Paul was working again. He walked by my fiance and I and said "Here to get your ring" and kept walking to the back. He retrieved my ring and handed it to me and said nothing. I signed the paper and he walked away. So rude and so unpleasant!!! I'll never return to that...

My fiance got my ring two years ago from here, it was a custom made pearl / diamond ring. I have had nothing but horrible experiences, the band broke, the diamonds fell out, the pearl fell out. We would drive thirty minutes here to get them to fix it, they would fix it and then a month later it happened again. We did this for two years until we finally had enough and asked for them to give us a completely different ring, we dealt with so many people who just didn't care and didn't want to deal with it. We were given excuse and excuse about why it can't be done and were told to just deal with it. We completely gave up, I was absolutely destroyed looking down at this ring that wasn't what I had first picked out, it was changed so many times to be more "durable". Until we decided to try again one last time and ran in to Sandy Szymonowicz. From the very second we walked in she was a breath of fresh air. She sat and listened to us explain every detail and actually listened to our concerns. She took complete control of the situation and took care of absolutely everything with such grace and dignity. She made me fall in love with Jared's all over again, she made me leave that store excited and hopeful. I have never in my life experienced such PERFECT customer service than hers. She is the reason I will be back for every single jewelry need, she is the reason I will brag about Jared's to everyone who will listen. Thank you so much for hiring someone who is so amazing at their job. Thank you, Sandy...