Best Buy — Local services in Plantation

Ok, I don’t even know where to begin with this review. If I could leave one without giving any stars, I would. Let’s start with Best Buy, I love Best Buy and have bought many electronics and a few appliances as well in the past. I’ve also dealt with the “Geek Squad” before on a couple occasions when I needed a couple things repaired, so maybe it’s this particular location because I’ve never had a complaint with service before. I made a appointment to bring in my gaming pc for a diagnostic test to see what was wrong with it after experiencing a power surge at my property (home). The technician “Miguel” of Geek Squad checked me in pretty much in a rush because there was a fair amount of customers waiting to be serviced at the counter. Being that it was rushed, a few key elements were not documented on the paperwork that was given to to such as (Purchase Date, Serial Number, MFG etc.) I did not notice this misinformation until after I had left the store.

I let “Miguel” know in the beginning that this would be going in as a insurance claim, he abruptly said that no one at the “Geek Squad” could fill out or sign any insurance forms due to there insurance. Not quite sure what that means, but ok. I was told that it was ok from my carrier as long as I have all the documentation that the Geek Squad gives to submit for the claim. FINE, it took about two days for them to call me with a diagnosis. At that time I was told that the motherboard and processor had been damaged due to the power surge.

I went to pick up my pc and at that time is when I addressed the incorrect information that was on the previous document that was given to me. A different Geek Squad associates handled me at that time and I addressed my concerns with him about correcting the documents being that everything has to have correct information because I am filing a insurance claim on the pc for damage. The associate asked if the previous co-worker had asked me for the purchase date or serial numbers etc.and I stated no he did not. The associate stated maybe Miguel was in a rush when he checked me in, and it would not be a problem to correct the documentation.

I waited a few minutes, then the associate came back to say that he could not change the documents, at that time I asked to speak with a manager. The manager comes, looks at the papers, goes to look something up on a computer then comes back and says, no he can’t change anything of the documentation because that would be considered fraud?!?! Huh? Fraud?!?! It’s considered fraud for you guys to correct your documentation??! I didn’t ask for them to change anything besides the purchase date which Geek Squad documented as 7/12/2018 ( correct purchase date 6/21/2021), and put the correct serial #! The 2 MAIN FACTS. After going back and forth, he decided to give me two options… Pay $85 on top of the $100 that was already paid for the diagnostic test to have my pc shipped somewhere else to get it tested or a full refund. I decided to take the refund!

After I was refunded my money, Miguel walked to the back and the manager walked away. I’m standing there in awe because no one had even brought out my pc! I literally had to ask, “Ok is someone going to bring it out or what?” The manager came back to get it and put it on a cart. Wow! If this is the treatment you get from a “manager”, I see exactly why the associates are the way they are. Very displeased with the way the whole transaction was handled.

The next week, I decided to send my pc back to the company that actually customized it for and was given a completely different diagnosis! Not surprised at all!!!! My (GPU) graphics card was actually damaged, NOT the processor or the motherboard had ANY damage! Wow!

Listen idk if the technician just was oblivious to the fact that they couldn’t find the problem or what. BUT I DO KNOW ONE THING, I’ll never take any electronics to be repaired by the Geek Squad, I just don’t trust it.

Either go to a different location or save your money and go to REAL licensed...

This store is always hit or miss. Sometimes, you run into a friendly and helpful employee, but most times, it is people who dont seem at all happy or interested in offering assistance. After today, I dont think I will be back. Today, Domingo, the manager, lied to me multiple times. He told me there were limits on purchases. I was attempting to check out at the checkout counter when the person ringing me up told me there was a 5 item limit when purchasing Pokemon cards. She stated the policy wasn't posted in the store, but I could talk to the manager if I wanted. I told her to request her manager, and she made the call via radio. I saw Domingo's demeanor changed immediately, as he came from behind the customer check-in counter, sucked his teeth, and stormed his way over to the checkout counter. When I asked about the limit being posted, he stated it wasn't in the store but posted online. I checked, and it is not. Matter fact the only thing I could find online was a QA session where someone asked if there was a limit, and bestbuy customer service replied no. I asked him to show me online, and he said he was "too busy," but he knew it was there. He then lied again and told me there was a limit to the purchases made online as well and that he knew it, stating "I saw in the comments on the items online that other people stated they could only buy five". During our exchange, he mentioned more than once that if I did make this purchase or the purchase online, I would be "blacklisted." He told me the computer wouldn't let him do it, I asked him to show me, and he refused. I do understand that some stores can and have imposed limits, but it has to be done correctly and legally. Bestbuy should empower employees with the ability to properly enforce policies. Employees, specifically managers,should not be lying to customers about multiple topics at any time opening the corporation's liability and demeaning their own value. Making comments about how he will have to fill out some kind of paperwork if he lets this happen and "he's not going to be filling that out." Target has the registers set that it will not allow you to purchase pass a specific limit if that item is limited. Why can't best buy do this, so the burden isn't on their employees? Why don't they have signage posted as is required by law? Even a QR code leading to these policies? Both the manager and corporate can and should want to do...

I recently had the misfortune of crossing paths with Layla, the general manager at this best buy, and the experience was nothing short of dreadful. From the moment I interacted with her, it became abundantly clear that she possessed an extremely rude demeanor, coupled with a condescending attitude that left me bewildered and appalled. Layla's horrible attitude was evident in every interaction. Her dismissive and curt responses conveyed a complete lack of respect for customers and their concerns. Instead of providing any form of assistance, she seemed more interested in exerting her perceived authority and belittling anyone who dared to question her decisions or seek help. It was as if she took pleasure in making people feel small and insignificant. What struck me the most was Layla's complete lack of empathy and understanding. She demonstrated no willingness to listen or comprehend the issues at hand, brushing them off without any attempt to resolve them. Her behavior was not only unhelpful but also indicative of someone who was clearly undeserving of her role as a general manager. One would expect a person in such a position to be a problem solver, approachable, and supportive, but Layla fell far short of these expectations. To validate my concerns, I spoke with a few employees within the store, and to my dismay, they shared similar sentiments about Layla. They described her as power tripping and arrogant, with an utter disregard for the well-being of both customers and employees. It was disheartening to see that her toxic behavior extended beyond customer interactions and permeated the workplace environment as well. My encounter with Layla, the general manager, was an overwhelmingly negative experience. Her extreme rudeness, condescending attitude, horrible demeanor, and unhelpfulness left me deeply disappointed. It is evident that she is undeserving of her position and lacks the necessary qualities to be an effective leader. I strongly advise others to be cautious when dealing with Layla and to seek out another employee where their concerns and needs will be met with respect and...