AutoZone Auto Parts — Local services in Pleasant Grove

I just took my car over to have my alternator tested. I brought in a few days ago, (I think his name was Mike), and my battery wasn’t charged enough to do an alternator test. We came in right before closing so there wasn’t time to put the battery on a charger so he told us to come back and then we could park in the back and they could charge the battery and test my alternator. He was so nice and was so helpful! I had time to bring my car back today. I go in and say I need my alternator tested. They come out with the tester and my battery still isn’t charged enough to run the test. So I ask if they can charge the battery. The guy says yes and goes to get his manager so we can start the process. The manager comes out and that is when it starts to go downhill. I ask if I can leave my car here to have the battery charged. He says yes and proceeds to tell me that I need to remove the battery and then they can charge it. He told me he wants me to remove it to give me “car experience”. I then tell him I have already replaced the battery myself so I have said experience, not that it should matter. I then ask if they don’t take the battery out themselves. His response was shocking. He says that he can but he doesn’t really want to right now. He said it is okay for me to leave my car there to go get tools and come back and remove the battery myself. After calling in some support we have words with him. He then proceeds to say that he only likes to remove the battery if the customer specifically asks. While I was grabbing the keys from my car, he tells the other person that he likes people, especially the younger generation, to work for it themselves. Which I think is totally unacceptable. I am not a mechanic, hence why I brought my car to them. After having words he takes the battery out of my car to put in on a charger. We will see how it turns out.

Update: Went to get my battery and the service was amazing! Same guy as before and he was very helpful and gave us some extra tips. Definitely helped smooth over the previous...

Broke my windshield while replacing my wipers. My windshield already had a large horizontal crack. The new crack is vertical, in a completely different location and looks like it's gonna spread in several directions. Manager said if the other crack wasn't already there, he would've replaced it. No apology, no discount, nothing. I was going to wait to replace the windshield, but now I have to replace it asap. The photo doesn't show that the crack has already spread about 2 feet. This only happened about an hour ago. Zero customer service.

UPDATE: I contacted district management, who asked me what I wanted done. I suggested paying for half, which was more than fair. However, the process has been so difficult! The manager chose the place to get the replacement, but it took a week for him to get back to me with the location which was "somewhere between Pleasant Grove and AF." Not an exact location. Was told to tell the replacement place about the autozone account. There was no autozone account. I was then told to bring the receipt back to Autozone to get reimbursed for half. I went there, only to be told that only the manager could give me a check and he was on vacation for the next 4 days. I wish I had been told that before! This would be so much easier with a little communication. I will never go to...

I have been to this Auto Zone several times and I have always walked away so impressed with the employees, their knowledge, and their willingness to help. On new Years Day, my Alternator went out. I was starting a new job the next day and could not wait to get it to a repair shop. The employees there walked me through what I would need to do to replace it myself, showed me a few good youtube tutorials to follow and told me I could call them at any point and ask for help. They were nothing but professional and helpful. As a result, I was able to do a repair I had never done before by myself with a lot of confidence. This isn't the only time they have provided such great customer service either. When my car battery died and I went to get a replacement, the employees came out in the snow storm to verify it was a bad battery. Once that was confirmed the employee went in and discovered the battery was under warranty, so I got a free replacement battery, then he went back out in the snow storm to replace it for me. This is the kind of customer service you would want from...