MD Wireless — Local services in Pleasant Hill

The only business in the area to actually answer the phone the first time I called (based on advertised business hours). I needed to get my Galaxy S3 glass and display replaced, as I'd dropped my phone the previous night. They checked to ensure they had the correct parts in stock (over the phone), and did the repair whilst I waited. It took a little longer than estimated (just over 1hr), and the base of the screen didn't perfectly line up with the new mounting, but I was more than happy with the significant discount offered to compensate for this. Keep in mind my screen was so badly damaged that the display underneath didn't work either -- the phone was unusable before repair. ♣♣ MD Wireless has a shopfront and their line of business is explicitly dealing with the repair of cellular phones and tablets. Call first - they will likely have the parts needed for the most popular phones enabling a same-day repair. ♣♣ There are some basic seats and a small waiting area, along with ample free parking out-front. It seems that most customers who wanted to wait just went and had a coffee at the nearby coffee shop, but I took my computer knowing that I wanted to wait, and they let me use their WiFi. ♣♣ Repair Samsung Galaxys and iPhones amongst others. ♣♣ Overall, very friendly, and reasonably prices. (Prices consistent with other stores that I had called and requested a quote from, but that didn't have parts in stock). I'd visit again if I needed a...

They replaced my Galaxy 6 screen with a used part pulled from another phone without telling me. It had dead pixels in the middle of the screen. When I called and told them about the issue, they told me it was probably just a software setting that I should fix on my own. I brought it in to show them, and then they agreed they will replace it with a new part. They ordered a new screen (no frame), put it on my old frame, but there was dark patch in the corner of the screen when they gave it back to me and the home button was broken. I took it back for more fixes, they fixed the home button, but said there was nothing they could do about the dark patch in the corner. I asked if they could just tell the manufacturer it was a defective part, but they said "the manufacturer would just say we should have tested it before we used the part." I wonder why they didn't do that. They blamed me for it, saying I must have dropped it. I didn't. It was either a defective replacement part, or they damaged the LCD while...

Waste of $45 dollars. I had a phone that didn't power on. Matt said it was the battery and it should be 2 hours. Went in the next day and I was told when I arrived (no one called me and this place is 20 minutes away from me so it was a huge inconvenience) they had to order the part and would be a few days. A week goes by and my phone still isn't fixed and they are waiting on the battery. Finally after 2 weeks I call them and they say its not able to get repaired and I need to pick it up. When I pick it up Matt says it's $45 for the bench fee which they never told me. I basically paid 45 bucks to tell me my phone was broken which I already knew. This place is run horribly and I'll never...