Tory Burch Outlet — Local services in Pleasant Prairie

Very very bad services , I bought a bag from here and it didn't have its strap so I went to the store to return it a day later but the manager here was so bad and she gave me a reason , why she didn't return because the bag is no with its papers, even though it didn't have the strap, it wasn't there, they gave it to me and gave me the opposite reason that it didn't have the papers. The staff came to return it a day later, but they didn't take it either.I mean, if you are spending 200+ dollars here, it is not worth it because if you have to return it, they will not accept your return because why did you open it and see? If we go home and open it, we will see if it is right or not.If you mean there is no strap in the bag, it is not my fault, okay, it is the fault of the employee. Also, when you are handing over the item to the customer , show them each item. We are giving it to you. Now, if you go home, I will not even see the item. It means it is your fault. Your service is bad.Even their employees and managers did not say that we are doing something or the other, what should we do about help? Instead, they are telling the next customer that it is your mistake because you should have checked the goods even if you gave them, the customer should have checked everything.This is too bad . I really highly disappointed. I will never go in this store again .i was really spend $200 plus dollars. I didn’t recommend this...

Absolutely fantastic service from this Pleasant Prairie, WI location! Clean store, very organized, friendly staff, can't say enough positivie traits about this location! My mother and I went into this store on a busy Saturday afternoon and although it seemed as if the store was a bit understaffed, everything was running as efficiently as possible. Irma, the store manager, was wonderful in helping my mother find the right shoes all while taking care of other customers simultaneously. Even though she no longer works here, Mary was just as great in helping my mom find her first pair of shoes last year for her birthday. All in all, I highly recommend exploring this Pleasant Prairie store for the wonderful customer...

I’ve spent $$$$ shopping at this location since moving to the region. Today the my great Aunts were visiting my home from Germany and chose to shop at this store.

We weren’t greeting upon entering the store.

Security stood in front of the doors immediately after we entered and remained there until we exited the store.

Upon voicing my dissatisfaction the Store Manager - Irma was rude and dismissive and antagonizing. She told me she didn’t care and to call corporate. She assured me she pulled the cameras and we were treated appropriately.

This was easily one of the worst days of my life. With the constant micro aggressions African Americans consistently have to endure this added fuel...