O'Reilly Auto Parts — Local services in Plymouth

These are my rear brake rotors after they were turned at the Plymouth O'Reillys. They were not turned smooth. They have these very visible somewhat rough file like striations, and under braking now, I get sorta a whirring singing noise... with brand new pads of course. I think the noise is due to the rotors not being smooth. I think their lathe is defective or was not set up right. Looks maybe like cutting tool blade chatter to me. A turned rotor surface should look more like a mirror than a file. They ruined my...

I was in today and worked with Morgan. She is probably the most helpful person I have encountered at a parts store. She didn’t talk to me like I was stupid and she didn’t make me feel like I was bothering her. Most workers in parts stores are very arrogant! She was not! Morgan took the time and asked me questions to help diagnose my issue. (Wheel bearings are a mother f’er) Please reward this woman, her customer service is incredible!! Hire...

Wanted to give a huge shout out to Jennifer Railing, the ASM at the store in Plymouth. She is polite, efficient, matter of fact, doesn't try to up-sale on products, beyond helpful. I have had to take a couple cars in for different things and I wait for her to be available bc she sticks with you until the job is completed and you're satisfied. I go out of my way to go to this Oreillys bc of Jennifer and her excellent customer service!!!...