iGeek Repair Center - iPhone Repair / Phone Repair / Pontiac - Waterford — Local services in Pontiac

Took my LG G2 there for repair. They did an alright job on the actual phone repair. However they told me the repair would take 2-3 days when I dropped the phone off, but I didn't get my phone back for almost two weeks. If it were just a simple delay in getting the part and I wasn't intentionally misled they would not be getting a bad review. And they didn't fully put the case back together around the plug so I had to snap it back in place to charge it.

Bottom line is I wouldn't take anything to these guys for repair unless they have everything in stock and can fix it on the spot.

Read on for the long version.

I called them the on 1/2/14 and gave me an estimate for the repair. The posted store hours are 10AM - 7PM. I got there at 10:10 AM Friday 1/3/14 and they were not open. I called and left a message, when they finally got there and opened it was after 10:30 (now I was late for work). I dropped my phone off on paid in advance for the repair. They told me the part wasn't in stock, but I should have my phone back in 2-3 days. They said they counted Saturday for shipping so I should have my phone back no later than Tuesday 1/7.

On Wednesday morning I hadn't heard from them so I called and told me the part was on back order (I have no idea why they didn't call and tell me this Friday when they ordered the part), but it should only be a day or two extra and they will call me back withing an hour when they find out the exact availability. Several hours later they called back and they tell me they have no idea when it will ship.

When I asked for a refund and my phone back they said I could come get the phone, but would not get any refund because the contract says they are not responsible for shipping delays.

I found the contract that night and it does say they are not responsible for shipping delays, but if the part isn't available I am entitled to a refund. I called back Thursday morning and they tell me the part has shipped and gave me a tracking number, that was processed the day before, after they told me about their no refund policy.

The part didn't actually ship until the following day. They processed the tracking label so they could say it was a shipping delay, so if I came and got my phone back I couldn't get a refund.

I was keeping an eye on the tracking and on 1/13 it arrived at the local sorting facility, but I wasn't sure if the part was delivered that day. I called and they told me they will have the part and my phone will be done for sure the next day. The part was delivered on 1/14. I called, but they didn't call back so I went to the store a few minutes before they closed. My phone wasn't ready. They said it was delivered to their other location, but he should have the part in a few hours. I wasn't going to wait around so I went back on 1/15 and got my phone.

They did give me a $10 refund for all my trouble, but that wouldn't have been necessary if they had been straight with...

I took in a 3rd generation iPod touch in because I has cracked the screen. I know it’s an older device that many no longer use; however, it was where I kept my music collection exclusively for working out and it is much smaller and more compact than my iPhone. I took the iPod in back in May 2020 after techs at another repair center advised that they wouldn’t be able to find the marching part. I received the runaround from this place month after month after month with excuses ranging from: (1) the screen is delayed; (2) we received the screen but it arrived damaged so we had to send it back; (3) we have installed the new screen but it isn’t working; (4) your iPod was mistakenly sent to the Eastpointe location, etc. Wanting to receive some service for the $60.00 that I paid for this fix, I continued to go back into the store month after month. By the way, although I left a telephone number, I never received any calls with status on my device. It got to the point that I didn’t trust speaking with anyone over the phone so I would periodically go in during normal business hours with my receipt and inquire about the device.

Finally, in Nov. or early Dec. 2020, when I made my last visit to the store, the employee (who I had seen about 2-3 times previously named Alex) stated that he received the iPod back from the Eastpointe store. The iPod appeared fix but I wanted to see it operate. Alex stated that the device probably had a dead battery and I said: “Do you have a charging cord? I want to see it turn on.” When it turned on, the screen stayed mostly black with a silhouette of like a circuit board showing in the background. The iPod was still inoperable. After realizing that the iPod wasn’t fixed, Alex began to belittle me and the device by stating: “Well, it’s so old; nobody uses these anymore. Here, fine. If you want, I’ll go find you one like yours; they cost about $30-$40.” I responded: “Sure. You’ll let me know when you have it?” He stated, “Yes.” You can guess whether I’ve heard from Alex or anyone else from that store. In case you guessed wrong, the answer would be a resounding NO! I don’t feel like going to this store another 5-6x to be given the runaround for this substitute device.

Based on my experience, I would advise others to steer clear of this place. If the store was unable to fix the device, I could have and should have been advised of that upfront and I might have either given up on it or gone elsewhere. Now, I’ve paid $60.00 to wait 6 months for a non-working device. This is so unacceptable and such poor customer service. I can’t imagine a place that stays in business by treating customers the way that I...

So, I have really mixed feelings about this place. Overall, I think I'd use them again but manage my expectations. I called and asked how much to repair a cracked Samsung Galaxy S10 screen on October 22nd, 2020. The tech gave me a quote that was way lower than anywhere else so I decided to put down a half deposit via credit over the phone.

A week goes by and I hear nothing so I call, the same tech I dealt with (I think he's the only one there) tells me there's something wonky with UPS and it's delayed. This is what happened for the next three weeks. I had to initiate contact every time and it just seemed like the excuses were getting heavier and heavier. I guess at one point one came in and it was all scratched and then he was going to get it from another store down the street.

On November 16th, 2020 he told me it would be tomorrow, November 17th, 2020. Lo and behold I finally get the call I've been waiting from a manager and my screen is finally in.

During the repair the tech broke the back glass and came out and said he had to order a new one to replace the one he broke. I put up some resistance in the form of saying "bro" and telling him that I appreciated the deal he gave me but the wait times and newly broken screen were pushing it. Don't get me wrong, I wasn't mad that he broke the screen, mistakes happen. I can't repair it, that's why I brought it to the professionals. Heck, I was going to get new back glass in addition to the front glass. I had to wait a bit longer, but it was honestly a non-issue.

After telling him I wanted the phone fixed today he told me he could run down the street to his cousin's store to grab a new back glass. He was gone and back in five minutes and my phone was completed in about ten...I guess what makes me confused is the fact that it was so easy for him to run down the street and procure back glass but not front? Communication was the key here. If they would have communicated better, I would have given them five stars, I realize that stuff gets delayed and broken, that was never the issue, it was about how they handled it. Just manage expectations if you go.

The repair looks great and even with the broken back glass I was in and out in about 45 minutes and it was about $100 less than every other place I...