Verizon — Local services in Port Hueneme

Deceitful; more so inept.

Verizon is just too big for it's own good, allowing these "Authorized Dealer's" to act like cartoon level, sleazy used car salesman... willing to pull whatever tricks they can to get the sale.

After spending two hours in store trying to figure out my account (another Verizon store was just stoopid stupid) the ditsy sales girl literally pleaded "please give me the sale after this.. my manager will be upset I wasted so much time on you" ... she also spent twenty minutes arguing some basic math (her manager was able to answer my question in about 45 seconds, confirming the deal was nowhere close to what she was promising).. after which she told me "lol, sorry I told you that you need to listen before.. but you really do just need to listen"... For some reason, probably fatigued from 2+ hours of idiocy, I decided to try and give them the sale by asking if they could match BestBuy's black Friday discount on the S8 & Note8. Chloe & Manager Chris confirmed, we would get $350 off each device and shortly after we walked out with new phones.

A day later I notice my next bill shows full price for the monthly payment on each device. Call in, Chloe is super short... "Yea it takes 1-3 months for the discount to show up... anything else I can help you with??" That's anoying, probably should have been mentioned before.. but OK. I ask if she can provide any kind of receipt at all with our agreed upon price, to which I was told that I would have to contact billing for that.

Couple days later, log into My Verizon and check my recent documents. My 'installment loan agreement' shows full price.. call in and speak with a very nice rep. The billing rep is confused and calls the Oxnard store.. tells me that Chloe no longer works there and the manager was very short; said he had already spoken with me. The billing rep goes on to say there is no record of any discount on my bill, and that she had never heard of Verizon price matching these contracts. Ultimately ends up putting a note on my account to waive the re-shelving fee when I go back in.

Today I've called the Oxnard store about 5-6 times, starting at 2:30PM, trying to reach the manager Chris. He never did call me back..

Time...

The employee lied and told me my bill world be $115 a month so I switch from ATT and it’s $147 a month or more if you add the iPad. Also, right after I realized he lied I went in and told the same guy what happened and he said “I never said that!” so there’s no accountability and I would’ve never switched if I thought my bill was gonna go up ! Such a shame I left ATT. Never had any false promises with ATT. Don’t believe anything they tell you at Verizon and make them give it to you in writing. Also, once you walk out of the store, they will make you call the company and they won’t give you any customer service again at the store at all another terrible thing I found out along the way. The Supposed gift card is actually only something you can use to buy Verizon products or use towards your bill, and that’s If you can call in and get an employee to figure out how to transfer it. Also, I couldn’t find my $200 gift card that was emailed to me for many months because the email it comes from has no Verizon on it, So I also figured out that they are being shady to all people if they can’t find the email like I couldn’t. If you were foolish like me and join Verizon and you’re looking Your $200 gift card. This is the email it comes from and it only took me five phone calls to get the $200 credit because I finally asked what email was it sent from Yourwirelessrebate@yourwirelessrebatecenter.com and then requested a mgr in finance to put it on my account. I believe people should keep their word especially a big company like Verizon’s Employees! Now I’m stuck on a contract here hoping somebody offers a special to pay off my device so I can...

This store is dishonest. Beware! When I showed up all I wanted was to add was a new line with a new phone. The salesperson stated clearly that I only have to pay the sales tax on the phone and the rest of the cost of the phone will be added to my monthly payments. He clearly stated that I get accessories included at no extra charge. He then makes me sign on the signature pad 3 times without turning his monitor to show me what I'm signing. Never ever be a victim of this practice. The signature keypad is quite a trick. He then puts the receipt in the bag upside down so you don't see the breakdown. I trust people too much so I did not check. When I got home, I found fraudulent charges that were added to my total. I went back to cancel the whole transaction. Then the manager charged me $65 to cancel the whole transaction. So where is the free 14 day satisfaction guarantee? It is not! I went the next day to the corporate store at the Collection in Oxnard. From now on, I will only deal with corporate stores. DO NOT DEAL WITH RETAIL STORES. The only way they can stay in business is to add hidden charges and penalties. I had a very pleasant and honest transaction at corporate and they themselves, stated that it's best to deal with corporate stores only. I have yet to see a retail store that does not add hidden charges on your account. I was not unhappy because the corporate store ended up giving me back the $65 loss that GOWIRELESS charged me by reducing my monthly plan which turned out to be much higher than the $65 loss that this store...