UScellular & T-Mobile — Local services in Portage

If i had any other choice of cell phone provider, i would go somewhere else. unfortunately, US Cellular is the only provider that comes in well around where i live. this US cellular store in portage is honestly the worst customer service i have ever seen in any business. this week i tried calling them once a day every week with no answer to my calls. on Tuesday i called a total of 10 times within 20 minutes. the phone was not answered a single time. i even tried calling the store manager on his cell phone number that he gave me in the store, i left a voice mail and it's been two days... he hasn't gotten back to me. when i went into the store they told me "we ignore the phones if we're busy". now my 14 day warranty on my phone is out the window because i couldn't get a hold of anyone to call for a week. the store takes no credibility for things that are their fault. every employee always has excuses.

i've never seen a single customer leave the store satisfied while i've been in there. they offer little/no useful advice or help on any matter. especially for older people who aren't as phone savy. if i could go with Verizon or at&t i would, but us cellular has a monopoly in this area of Wisconsin.

I've never left a review (good or bad) for a business, but in this case, this place is so inconsiderate and useless that i had to let anyone possible know that it is...

The screen quit working on my old phone, so I filed an insurance claim to receive a replacement. I only did so after speaking with a US Cellular rep, and verifying that they could successfully transfer everything from the old phone to the new, despite the broken screen. They said they'd be able to and said to bring it in to the store once I received the new device. I did exactly that, and was told there was no way they could help and didn't attempt to try. They also had no info on the policy for their insurance provider when I asked about that, and was only given the advice that, "maybe Best Buy fixes screens." Fortunately I know of several places that repair devices as I wouldn't have gotten far with their recommendation or advice. And this isn't touching the experience I had while trying to activate the new device. The whole experience has been incredibly stressful and very frustrating. Train your staff...

Well I recently preorderd the new galaxy s8 and the staff have been nothing but incompetent.the release day was April 21st I was first told I would have the phone on the 20th and it is now the 21st and it has yet to even ship and also they are unable to find a tracking number. I have been told call the store call customer support and have been passed between both with no results. My latest call to the store started with the normal recording and I selected to speak to the first associate and waited for someone to answer I heard the phone being picked up and expected hello what I received was and I quote "oh my good is that the lady I just talked to hang up" then I was placed on a brief hold and then was hung up on that is how they chose to treat their customers and I have 7 years customer service and management I hope nobody else has the...