Festival Foods — Local services in Portage

I just couldn't wait for Festival foods to come to Portage. I Have shopped in Lacrosse and Mauston Festival foods and love those stores, I would go out of my way to shop Festival. My mother-in-law who lived in LaCrosse gave the potato salad recipe to the owners of Festival foods when she retired from the store in Onalaska and let me tell you that was a big deal!!! as a family member we were not given that recipe for the potato salad. So when your store came to Portage I knew I would be able to purchase what you call" your own potato salad". In the first few months of the Portage store being open we enjoyed the potato salad and meats and other items your store has to offer that I don't get anywhere else, but of late every family member who has bought the "Your Own Potato salad" has noticed that the Portage store has changed the taste by adding or doing something different to the potato salad. Believe me when I tell you we notice a big difference as growing up and having that salad alot we can tell a difference. There are 4 family's of Aldens who live in the area and shop at your Portage store. We are all disappointed that we can't buy this item and get the same quality we have come to know. My mother-in-law has since passed away and that salad was something we all talk about at family get togethers and serve at family functions. Please go back to the original recipe and maybe even consider calling it Helen's Original Potato...

I like shopping here especially with all the great prices. I just feel that I should share my experience with the cashier and listen, I don’t want to get anyone in trouble or lose their job. I am letting the GM know that they need to retrain Ms. Karen because every time I come to this store everyone is always so sweet and kind but she seems to be very grouchy and seems mean. I think somebody needs to have a talk with her and help her change her attitude towards the customers. You just don’t treat people like that especially when it’s where you work.

Every time I come in this store, I always have more than enough on my food stamps card to purchase whatever I get but for some odd reason it showed I didn’t have a enough and I checked my card and I had enough so I asked Ms. Karen if she could take some things off but her tone was very off putting and she seemed mad. Luckily, we got it all situated and an Angel helped me out.

If someone could please give Ms. Karen some direction on being a little more nicer to customers that would be...

There are a lot of "first world" problems and complainers about this Portage Festival Foods. I went in there today looking mainly for coconut milk. I called first. On the call, the manager assured me they had it and gave me an approximate aisle. Upon arrival, I found it, but none of it had potassium (which is what I was after). Manager who took my call passed by. I asked him about it and he showed me three brands. I didn't buy any, and when I had finished buying my other goods, he came up and pointed me to the drinks aisle and showed me several he'd checked for high potassium. Extra mile! I had trouble finding a few things, some prices were higher, some compared to Kwik Trip and Wal-Mart. But you can't get some things anywhere else in Portage (try finding fresh bean sprouts, for example). So this place fills a gap. Oh, and I almost forgot! THEY CARRY "OLD CROC EXTRA SHARP CHEDDAR"! One of the few places in WI (outside of Madison/MKE) to carry this cheese that I first...