Inside Out — Local services in Portsmouth

If you like nice things, consider buying elsewhere. I purchased a pair of Fidelity denim shorts at this cute shop July 26th as well as some jewelry while on a girl's trip. I tried them on a bit later in the day and came to notice that they were not as flattering for my rear as I initially thought. No big deal, I thought...I'll return them tomorrow. I was wrong. When I went to return them the following evening (never worn, all tags still on, receipt in hand) I was informed that they simply don't do returns, ever, only in store credit. What? This policy was not shared with me at the time of purchase. At the time of my attempted return, I scoured the register area only to spot a very small sign on the wall to the right, amongst much store product, and it was printed at the bottom of the receipt which is irrelevant as the purchase would already have been made. I asked to discuss this with a supervisor or store manager as the very nice store associate said she wasn't authorized to do anything else. The associate attempted to call and text the store manager and was unable to reach him/her to discuss my concern. So, with 10 minutes until my Saturday night dinner reservation I had to scramble about the store to try to find something to exchange for $150.00. I ended up exchanging my shorts for a purse I did not want or need. HAD I PURCHASED DIRECTLY FROM FIDELITY DENIM, I COULD HAVE RECEIVED A FULL REFUND. So much for trying to support local,...

I will NOT be returning to this shop and I urge you not to either. I usually love shopping local and supporting small businesses, but this is one store that shouldn’t be supported. Most of the items are of good quality but extremely overpriced and can be found cheaper around town or online. The lighting in the store is so dim that you can’t even see the true color of the items you are looking at, although, the girl working there was nice enough to let me take the shirt I was interested in to the door so I could take a look at it in the daylight. The employees have always been very welcoming and helpful when I come in, but the Shop owner (I believe her name is Pat) is less than charming to say the least. I have spoken with her a couple of times and she was always very short and rude, and did not make me feel welcome in her store. During the height of the corona virus, her COVID safety practices were very underwhelming, and she seemed to care more about getting customers in the door than following her capacity limit or any standard COVID guidelines. She did not make me aware of her return policy (no returns, just store credit) and also seemed to be quite hostile towards her staff which I didn’t like seeing, especially since they have always been quite pleasant to me. Between her overpriced goods and her treatment towards her staff and customers, I think this is one local shopkeeper I am okay...

My husband and I went into the store on October 10. We had been there the day before and found some items we wanted to purchase as a gift. There was a gentleman that was very helpful but there was a young lady who we believe was the manager that seemed irritated that we were asking questions. Although she complied, she seemed to be annoyed that we were asking questions about size and colors. Prior to our purchase we asked if they could gift wrap the item and they said absolutely. After purchase they made a big deal about just giving the boxes but we requested that they wrap it for us and put the items in the box for us as this was a gift and, as such, would be much easier if they could wrap it for us. Although the gentleman offered to take it in the back and wrap it for us, the young lady grabbed it and ran in the back and threw the clothing in the box without folding them and came out and handed them to us. My husband made a comment that she couldn't even look him in the eye as she handed him the boxes. I'm not sure what we did to make her so irritated with us but I'm not too thrilled with the attitude that she gave us when we were spending a considerable amount of money in her store. There were several items we were thinking about coming back to purchase but after the treatment that we got, we don't really want to give them...