Computer Repair by PcTune — Local services in Post Falls

Would not go back. First I emailed them asking for a quote. No answer. Then I called them. No answer and no call back. This was problem #1. This should have drove me away at first, but they were the closest so I went there. Brought in my laptop to get the screen fixed. When I first came in, the door was locked-45min before closing time (they had to come and let me in). Also, their closing time on their sign was different then on their website, A week later, it was done. When I went to pick it up and asked if they take debit cards (because the total was $150). They do but the guy kept lecturing me about how cash was better because he looses money when people use cards because they get charged a fee. This was problem #2. First of all, who carries $150 cash around? Second of all don't make me feel bad for using a card and lecture me! He also said it was hard to get my old screen out. Not good customer service if you ask me. Ok so now onto problem #3 which I should have checked while at the shop. When I got home I realized there was a crack on the side of my laptop's lid (where you take out the screws to replace the screen) that was not there before I brought it in. I should have examined my laptop while I was there. Now I have no way of proving it was them to the shop. Not...

My 10+ year old laptop finally gave in to a corrupted hard drive and would no longer illuminate the screen. Roger at PC tune accepted my old computer, diagnosed the issues and provided me with a couple options going forward, specifically attempting (without guarantee of success) to restore outdated hardware and unsupported software or transfer as much data as was recoverable from the old machine to a newer used laptop he had on hand. I found the prices he provides acceptable and after the work was completed (I opted to have the data moved to the newer laptop) the price was as previously stated/no change.

As for ease of communication and drop off/pick-up of the laptop. Roger was easy to access during business hours by phone and dropping off and picking up the equipment was as simple as calling and arranging a time to meet (he works from his home).

Overall it was a pleasure to have Roger help me out with my laptop issue and I intend to call on him in the future should I need more technological help and I wouldn't hesitate to recommend his...

PC Tune is fantastic! I highly recommend them for your computer needs. My recent journey with my computer has been a pain for me. In July I dropped my external hard drive and sent it to the warranty company for repair/ data recovery off Amazon. They were terrible and unhelpful. They finally returned my HD which I had to ask for. I took it to PC Tune and Roger explored and explained all my options. Then, I allowed myself to get hacked! My computer needed to be cleaned! And I needed more memory. Roger took care of all that. THEN, SOMEHOW, I bumped the power button and my like new computer wouldn’t start! Back to Roger! He fixed it, and I am up and running again. Roger communicates well, he is timely and does what he said he would do. He is fairly price and I will be using him for all my future computer...