Mediacom Communications Corporation — Local services in Prairie du Chien

Bear with me this may get long… I wish I could give zero stars and still make a review. I don’t even know where to start with all the issues we have had. We put up a new house back at the beginning of the year and since it was winter we understood they would have to come back in the spring and bury the line (not a problem). Well it’s now July and we still can’t get anyone out here to do it. We’ve been told on more than one occasion the service order was entered but come to find out it was never entered. Our neighbors are getting annoyed because it runs through their yards too and is in the way of mowing. They also drilled right through the siding of our new house to run the line along the house instead of running it elsewhere (there were options) and because it was cold it cracked a hole in the one piece of siding which we were told they’d come back and fix both of these issues - still not been done.

Then major connection issues around March to the point we finally bought our own router/modem because theirs was not working for crap. Better service with that but still subpar for “fast internet”

Fast forward to last week, my internet was constantly going out and I couldn’t work since I work at home as it would not stay connected long enough to do anything so I missed a half a day of work. Called the customer service and (I wish I would have gotten the guys name who helped me because he was fantastic and deserves credit when everything else about the company is far from) he got an appointment schedule for today as the soonest so 10 days later. He also set up a work order for our line to be buried because he said it was never entered on the account still… shocker…

So for the last week and a half I rearrange my life and make other plans so I can still work and then the appt day arrives…Get a text confirming my appt the day prior and again this morning of and then less than 2 hours before my appt time span (1-5) I get a text saying the appt is cancelled. So I question why it’s cancelled… the response was they don’t have any techs available. Ok so you’ve known for 10 days about this appt and you don’t have any techs lined up… so now the soonest they can “try” to get here is the 24th ….that’s over 2 weeks from the start of the issue!!!

I honestly don’t know how they can run their business this way. I don’t normally leave reviews especially bad ones, but this...

100% hands down the worst internet service provider that I have ever had. Their prices are absolutely ridiculous especially after you leave an intro offer, and good luck having them think anything of the fact that you've been a longstanding customer, because asking any of the customer service agents they give the line that is, " this is all were able to do is $10. $10?? Really??I've worked call centers for cable companies and I have worked as a technician as well, and when taking retention calls like this they have more than one deal or promotion they can offer. Apparently the days of its more expensive to lose a customer than it is to try and keep them, has apparently been lost with this company somehow. And having data limits on your cable internet? I guess I was unaware that we were still stuck in the early to mid 2000's where data rates were charged pretty much to anything cell or mobile related but even then I never had a company that had a limit for internet. We could not be happier that our town will have a much better and cheaper option then MEDIACON.(that sounds more fitting for them),by spring. Unless you enjoy poor customer service, poor quality of the service they provide, combine that with ridiculous pricing that include data limits and every couple of nights through random weeks throughout the month for what they call "routine maintenance" outages. Do whatever you can for an internet provider before choosing this company... The only reason why I gave it a one-star is because I had to put that so it would register I feel this company really has no...

I’m just going to add each time they go out, maybe they’ll refund us or be ashamed enough to do something? May 24th: out for 6.5 hours. June 1st: out for 4 hours. June 3rd: out again. This was our breaking point - we’ve officially switched to another provider. (-:

Edited to add: Nine months later and nothing has changed. I experience an outage way more than what’s normal for an internet service provider. And they have the gall to charge us over $150/month for just internet. I’m working from home today and it went out midday, which means I’ll likely need to take PTO for the rest of the day. Unless Mediacom wants to reimburse me for missing work?

If I could give 0 stars I would. The internet is constantly going down. I have had Centurylink and Charter before and never had issues like this, unfortunately Mediacom is our only option at our location and it is incredibly disappointing. How can the internet be going out this frequently? I am in school. I work from home. I need the internet. I rely on Mediacoms services to turn my assignments in, and my grades are essentially dependent on whether or not the internet is working. This is just beyond ridiculous, I have homework to turn in tomorrow as it is the last day of class and I cannot upload the assignment because it is out yet again this week. Figure it out, Mediacom. This shouldn’t be so...