Audio Plus — Local services in Prescott

Purchased a TV mount (from Amazon). Gary mounted it over the fireplace and it was two feet from the wall to center it. He said the outlet was in the wrong place. I contacted an electrician to move the outlet and $90.00 later (service call) he said he didn't want to touch the TV. Contacted Gary to replace the mount for $110.00. It's very difficult to maneuver and I have a $175.00 mount from Amazon in my garage for cheap, if anybody is interested. Had Gary install my sound system and it just didn't sound correct. Gary suggested I purchase a new reciever from him and he would match the lowest internet price. He didn't , he said he could only go to around $525 ( I think the internet price was app. $499). I purchased the rec.from Gary. So he came back to set up the new receiver with my IR System purchased from Amazon, along with the speakers). His assistant noticed that the subwoofer which Gary had set up the first time HAD NO CONNECTING WIRE!!! THAT'S WHY IT DIDN'T SOUND RIGHT THE FIRST TIME!!! After all this, my Sony Bravia TV was experiencing sound and buffering problems. Sony problem was a Sony software problem. The buffering and pixel problems with the apps was due "to many people on the internet for this area." said Gary. Gary said he would call me when Sony fixed their software problem. He never did call and I have been in contact with Sony three times to rectify the problem. Needless to say I gave up on audio plus and contacted Best Buy. They deserve 5STARS!!! Purchased a new modem and eero router system! Working perfectly! I normally don't complain in writing, but I was clearly disappointed in the expertise, workmanship and custom service of Audio Plus. Sincerely, Jim Morgan

In response to Gary's response:

This is typical of Audio Plus's customer service! I have stated the facts and it is their responsibility to rectify their actions. In all the complaints listed they want the dissatisfied client TO CONTACT THEM. It should be the other around! I don't mind paying for creditable work performed, but this was such a disappointment. The clue should have been when he installed my TV mount (from Amazon). He should have said (right then and there) that I needed to have the recepticle moved. Audio Plus prewired our home when it was built...thought they were experts...that's why we hired them to complete the job. Once again, very, very disappointed....

Audio Plus is a highly skilled, knowledgeable, friendly, customer oriented group and I HIGHLY recommend using their services...peace of mind was the precious and incalculable product they delivered to me! This is what happened:

We experienced a major lightning surge that caused extensive damage to our home appliances and many electronic devices including our home entertainment center. I was also uncertain of any damage to the home's internal internet/cable tv/phone wiring network that Audio Plus installed/networked when our home was being built.

When Gary (Audio Plus owner) arrived at our home, he jumped into action as fast as the lightning strike that caused the damage and performed a thorough trouble-shooting regiment. He explained in simple terms what was damaged and provided a quote to replace the non functioning Yamaha Entertainment Center Receiver...he left our home, picked up a new replacement receiver, brought in his A-team of technicians and all was done in a couple of hours to remedy the resulting wiring issues, reprograming the new Yamaha receiver and making our entertainment center work seamlessly again. I went from distraught to delighted in a manner of minutes.

Again, they did a terrific job of restoring all of my internet and entertainment center issues! There is no other that...

Excellent service and communication from the get-go. Gary was my initial contact and was great in helping me understand various "low-voltage" options I had for my new home build--ultimately arriving at a point where I was more than satisfied with what I decided to have them install.

Once moved in, we had a few of his employees come by for a service call. Both Dayson and Zack were extremely friendly, polite, and respectful. On each of their calls, they identified the issues, and quickly resolved them. It was evident to me, that they were knowledgeable in their area of expertise, and they surely cared a lot about doing the job right (rather than a quick fix or take any short cuts). Zack took it above and beyond, and was very patient with the many questions I had about setting up the network. Although this wasn't the original purpose of his call, he still took the time to help me get my internet modem, router, and switch, set up to they way I wanted it to.

Moving in from out of state was stressful enough. And having genuinely good, honest, and hard working people service your home, only makes me feel that much more relieved.

A sincere THANK YOU from a very happy customer. You can expect that Audio Plus will help me build out my entertainment system in the...