Dillard's — Local services in Prescott

They are nice up and until you have made a purchase! If you have a problem and or “attempt a return” expect hostility! I was sold a defective and worn sport coat, which had stains on the inside! All without me having worn it. I removed the tag carefully tried it on with a dress shirt and clean cotton undershirt, took pictures and tested various combinations. After it was hung back up and in a clothing bag. Where it stayed until I attempted to return it! I bought a matching shirt and wore that for exactly one hour, with undershirt, and after being completely bathed and fresh. It ended up having the tiniest of smudge on the collar. Which I realized was from trying it on prior to purchase with the help of staff! I had come in after work and was filthy. Had I not made the purchase, the blemish would have still been there! I experienced significant financial hardship and actual crisis, so I was forced to make the returns. I was met with a grown man temper tantrum hyperventilating staff member berating and shaming me! I calmly stated like a broken record these items were not used and I demand a full refund as per the policy. Huffing and puffing and threatening me finally called another higher up. Who he prepped and convinced of my negligence prior to arrival. She was no help and I was left with them sending me off, stealing the hangers back, stuffing the expensive coat into a shopping bag not garment bag, they took all the tags and basically kicked me out of the store! If I had the intentions of being dishonest I could have certainly checked for defects and dirt, touched it up, and brought it in and lied about everything! Instead I kept it all as it was, exactly how it was at the time of purchase. Only to have my honesty used against me and further exacerbate my financial hardship! For as much as they charge for clothing way over priced and made in child labor third world placed….. you would think they would try to be more fair. Alas as customers we are expected to bear the weight of their poor business practices and model which is antiquated! It isn’t my fault they are a dying breed of brick and mortar business. Had that been an online shopping return? My money would have been returned in full without question or concern! I am going to be filing a report with the consumer practices oversight, or whatever it is called. Possibly small claims court. I have never been so poorly treated and shamed by another living person, in a so called professional capacity! Maybe one time when a teenage girl cussed me out from behind a fast food counter! “DILLARDS” the recalcitrant teenage girl of...

Shocked that they sell top designer car seats and won’t allow the courtesy of bringing them out to check that they fit in your car. Due to safety regulations, they won’t accept returns on opened boxes. So be sure the model you choose will fit in your car.

I’ve been looking at Nuna infant car seats that snap into Nuna or UppaBaby strollers, and with their long bases, they take up so much space in my SUV that my husband’s knees hit the glove box because the seat has to be moved up so far. I learned this because I tried it out at Pottery Barn Kids in Scottsdale. They allowed me to test it out there!

Now I’m car shopping to find a car that will accommodate the car seat. I wanted to bring my husband’s SUV to Dillard’s and see if they could help us find a solution and I was told “no” straightaway by the associate. When I told them that PBK extended that courtesy to us, they checked with the manager who also said “no”. I was offered dimensions which can be found online. Car seats don’t have straight edges, and the front seat this needs to fit behind can be reclined/inclined to find the best fit. Dimensions aren’t helpful in this case.

Oh well, back to Scottsdale for the customer service I expect when making a $500 final sale purchase. And I won’t be bothering to shop at Dillard’s for fashion anymore, since I can get free shipping and returns with...

Where does a Man go, to buy Women's clothing? No, REALLY?! LOL I was wanting to buy a nice dress for my girlfriend, and without her knowing! I really was blessed with the BEST help anyone could ask for, with four of Dillard's most AMAZING associates- 1st a nice girl named Heather found me, lost and in major need of assistance! She saved me, got me on the RIGHT path, and all the time with the most BEAUTIFUL smile! Then I was assisted by Rikki, she has fiery red hair and gave great customer service, while getting me an Associate who was best able to help me with such an impossible seeming task, to find the right dress!! This was Kayla, who had a heart of gold- she was able to save me HOURS AND HOURS of looking through the ladies departments, which were very clean and neatly organized I must admit. Well with Kayla's superb help, I was able to quickly make the decision on a completely STUNNING dress, that I quickly purchased with Nicole. Nicole made my checkout a breeze, and neatly packaged the dress while joking sweetly about my buying a dress for the LOVE OF MY LIFE! I REALLY COULDN'T HAVE DONE THIS WITHOUT THE AMAZING HELP I RECEIVED AT DILLARD'S, PLEASE MAKE SURE THESE ASSOCIATES ARE TREATED WELL AND RECEIVED COMMENDATIONS FOR THERE HARD WORK AND EXEMPLARY...