Harbor Freight — Local services in Proviso Township

I have been shopping here since last year, even bought the membership. The store by itself is good, mostly everything I search for is in stock. However, the staff has become less desirable than what I remember. The recent employees are rude and not helpful. The guy that handles the register currently has this attitude where he doesn’t want to help out and expects me to figure it out by myself. The last visit there I went to buy an item and went in circles trying to find it for longer than I expected to be there as he and another employee sent me to the wrong aisle 4 times because they didn’t know what I was talking about. So I searched my phone instead (good example of why some companies prefer AI or robots in the near future) and then I found out that the item was for sure in stock even though I had asked him to verify on his computer first, but instead dismissed me and sent me to the wrong aisle. Then when I go pay with his manager Liz, I simply request a status on a tool cart I had ordered a week prior and immediately I notice she doesn’t want to be bothered. I didn’t have the paper receipt on me as she requested one, she refused to listened that I had an email one but then proceeded to ask me for a SKU number. At the time I didn’t know what that was and I told her to elaborate because I didn’t know what specifically she was asking for. To me it sounded like she was saying “skew” so I didn’t understand. She could have simply said it’s a 3 digit number on the receipt that she needed, but instead expected me to understand like I work there. So classic bad customer service when the employee that doesn’t want to do their job belittle the customer making them feel bad for asking for help. The employee and manager could care less, this message is for the owner of the store who just lost a customer that has spent good money at that location. I will go elsewhere from now on, because this is a second offense from my last experience with the guy at the register on the weekdays. The part time weekend kids do a better job than their older frustrated...

Boy when you need tools you should definitely check here... even if you don't need tools you should come here and check it out!! But really this place has great deals on tools if you ask me they're not the very best ones but they are definitely affordable... If you are looking for the right tool at a lower price this is your place... If you are looking for high quality eh they're not bad really... I'm here to tell you that you get what you pay for... Will harbor freight hammers hammer in that nail hell yeah will that harbor freight screw driver screw and unscrew hell yeah... will it last you as long as others probably... but when it comes to the bigger tools and some of the other stuff that you find at harbor freight I'm not sure exactly how long they will last.... comparing tools one to the next is all about need and want what do you need compared to what do you want... this is the part of the review where I add on some extra words for extra points... oooooh points...!! I know... if you read this review and liked please go ahead and hit the like if not that's cool too... I hope you are having a great day and even better week!!! I hope you are reading this and it finds you doing well and feeling good!!! Thanks for...

I had a disappointing visit to the store while looking for tools. After initially declining help from a staff member, since I was just browsing at the time. I asked a man named Tony for assistance with a specific item. Instead of helping me, he suggested I ask the woman who had greeted me. He showed me the general area where the tools were but didn’t help me find anything. At the checkout, I overheard him telling another customer that an item wasn’t sold in stores, and his tone was unwelcoming. This experience makes me reluctant to shop here again if the staff...