Gettel Toyota of Charlotte County — Local services in Punta Gorda

I brought my tundra on for an 80,000 mile service, the service guy (assistant manager) sold me extra stuff maintenance wise (transmission flush or clean). I checked with him before leaving the dealership to eat breakfast. When I returned, I informed my service rep so he knew I was on the property. He replied it would be another hour to complete the transmission fluid exchange. I returned an hour and a half later and inquired as to when my vehicle would be done. The service guy was doing something on his phone and then looked and stated he was getting ready to check on it, but would rather settle my bill first. Well, if my truck is not yet done with service, why would i pay the bill now? What if the mechanic “finds” something else that needs attention? I told the service rep, that I will gladly pay my bill, once my service is completed. My truck finally arrived and I paid my bill. Customer service skills are lacking for this individual, especially if he is an assistant manager for the service department. Venice Toyota treated me a lot better than this dealership. It may be worth the drive in the future for my vehicle service needs.

Update as of 5 May 2025: Reluctantly I took my Tundra back into the dealer for the 100,000 mile service. It was a big bill due to having all the fluids changed, oil change, all the filters, brake rotors turned and belts replaced. It was 2631.20. The assistant manager "Mike" kept touting that he saved me 100.00. While thankful for 100.00 discount, they didnt even wash the vehicle after having it from 0800 in the morning till approximately 4:30 pm. But, my real problem is that after I dropped my vehicle off, I recieved a phone call from a guy named "John" that stated he noticed 4 rock chips in my glass in front of the drivers side line of view. He also said he can get that taken care of for me, just provide picture ID and insurance info. I said sure. American Auto Glass (AAG) came out to install an AFTERMARKET windshield, however the glass was defective and could not be installed. Round two started Friday May 2, AAG came out installed AFTERMARKET glass again. Staurday morning I got in my truck and started off to work when I noticed that looking through the glass, it was as if I was wearing bifocals! I don't wear prescription glasses or contacts. I called AAG immediatly and told them the issue. They sais it would be next Thursday to repair the glass. I informed them I use my vehicle for my business and that time fram was unacceptable. "Jennifer" with AAG stated she spoke to a manager and they would be out first thing (5 May) Monday morning. Today is Monday and guess who is not showing up. I recieved a call from another lady from AAG (Valerie??) and she said it would be late afternoon now. I said ok, however I want OEM TOYOTA glass to be installed. They said that they would have to check with the insurance company for approval. Meanwhile, I called "John" to express my frustration with this mess since he initiated the whole deal. Needless to say, no call back, no text, crickets. So now I have a vehicle that is not safe to operate, which I require for my small business. BEWARE OF THIS SCAM! I would think Gettel Toyota would have better business practices than this. I said in my previous post that Venice Toyota was a much better dealership, Gettel just got my...

Update as of April 10th GM did contact me and email me a couple months back with a update regarding filing a claim with the third party warranty company that I received with the purchase of the vehicle. Although I was not able to retrieve the full amount I had to pay out of pocket I was able to recuperate a quarter amount back. Wish I didn't have to speak to 6 different individuals throughout their dealership in order to get updates and answers* Tried to give Gettel the benefit of the doubt. Back in December on vacation in SW FL I saw a truck they had in stock 2017 Ram 1500 Ecodiesel with 55k miles for sale, emailed them with a offer and my offer was considered went to the dealer checked the vehicle out although in good condition I did notice some items like Windshield visor Trim severely deteriorated and tires were dry rotted. Tried to get them to budge for the tires but they didn't move so I waited nearly 2 hours to close the deal even though I had a bank draft in hand. They did work with me when my insurance was unable to provide me a copy of my new policy given it was the weekend but they let me took the vehicle home. During the paperwork process I informed the finance manager I am out of state and he informed me the paperwork could take up to 3 months to receive my current state tag. Fast forward to my departure from FL the first week of Jan 2025 in my trip I noticed severe grinding noises coming from the rear in turns at low speed, it was determined by a Dodge Dealer in my state of residence where I cautiously made it that the front and rear diff had never been serviced, on top of that when I had the 4 new tires installed by a Dodge Dealer in SW FL before my departure that the suspension was off, I didnt think much of it given the low mileage of the vehicle but when I made it home it was later determined a week later that the front struts were bad, so I had to replace that too in total between the diff service, tires and suspension I was out nearly $3k dollars. I attempted to reach out to the dealer via email 3 times and no response then finally after calling and speaking with service, finance and more sales people I was finally able last week (Feb 2025) to talk to Brian a GM there who informed that the warranty they offer is only by there dealer however the nearest one to me is 2 states away in Georgia and they could not reimburse me. They need better instructions when communicating to their clients regarding the their "Dealer Warranty" which as you can see Differentials are clearly covered. And they didn't even do a important fuel pump recall when the vehicle was sold to me knowing they own a Dodge dealer down the street. I would never do business with them due to their lack of response and poor customer service. Oh and its Feb 21st and I still do not have my tag and was informed today (Feb 21st) that the finance manager forgot to have me sign a mileage affidavit so I have been riding with temp tags going on 3 months do not know when the state where I currently reside will begin processing...

Horrible experience here, went and got a quote (extremely high) on a very specific car. Took the numbers home with me and then a few days later contacted the sales associate who initially helped me the day I went, told him I was still interested in the car if we could work out a better deal, gave me an appointment for the only day I could go after work to make a deal happen. The day of the appointment, I sent over a quote from another competitor offering the same car with a way better offer, got no call, no email back other than an appointment confirmation. I drove the 30 minutes over to the dealership, wasted my time, gas and miles on my trade in just to be handed off to another sales associate (red flag number 1) the new sales associate was extremely nice, but has no idea what car I am coming to buy (red flag number 2) comes back after a few minutes to tell me that the car was sold and they have none of the model I am trying to buy in stock. This is where I have a problem with this dealership and is the reason for my 1 star review and the reason I will never go there ever again, if they knew that the car was sold WAY before my appointment why didn’t they just reach out to me and tell me the car was sold, I wouldn’t have had to waste my time, gas and miles on my trade in to get to this dealership, a simple call would have been enough for me to just agree to come back when the car was in stock again, but I was not given this simple courtesy, because they wanted me to go over there and try to stick me with a different car that I did not want to buy. I kindly told the sales associate that it’s not his fault, but this dealer would never get any of mine or anyone that I know business again and that this review would be coming, he apologized quite a few times and I repeated to him that it was not his fault only the fault of this horribly ran business. As a result of this dealership waste of my time, the competitor that I was speaking too also sold the two cars they had in stock and I was without the option to buy the car that I wanted, luckily the competitor has a dealer in Weston who contacted me and honored the quote they gave me and told me they would have the car in stock that Monday in white which is the color I truly wanted. I negotiated the whole deal over the phone that same day and went on Monday and got my new car. All of this could have been avoided if just some common courtesy to a client would have been afforded by this dealership instead they choosing not to help me and disregarded my business which a competitor was able to get. Thank you Gettel Toyota for nothing, I rather walk for the rest of my life than purchase a vehicle your establishment. Thank you for the amazing customer experience I did not get at your business and you can surely bet that I will not be taking my vehicle for service at your location. I hope this review saves a few people from making the mistake of purchasing or getting service at this...