Salty Paws — Local services in Punta Gorda

It’s a cute store with wonderful offerings but don’t order online from them. I placed an order online when I couldn’t find what I wanted in store. This was back in June. There is very little communication from them about the delivery of the order. Finally after a month when I heard nothing, I was able to communicate with someone. She told me the order had gotten lost and it would be drop shipped within the week. Nearly two weeks has gone by and I tried to contact them by phone. I tried 2 times and still no one called back. I decided to contact them online through email and that doesn’t work either ( it said” internal error”). I sent a message to PayPal asking for a refund. I did not hear one word back from this company. Finally today the order arrived. I would not use this company again unless I was buying in the store! I spent a lot of time and effort trying to track my order because they don’t seem to care if it...

Awful Experience! The lady at the counter turned her back and walked away from me when I tried to pay, then started helping another customer. I waited another 7 minutes, trying to get someone’s attention to check out. Same woman comes back to the counter, ignores me, and rings up someone else (I was standing right there with my credit card out). When I had the NERVE to stand up for myself by saying “I’ve been standing here trying to pay before this other customer entered the store”, she told everyone else that I was “extremely rude”, and “how sad it is that SOME people have no patience”, and continued to berate me to anyone else who was there. I turned around and left. Maybe it was my t-shirt supporting the 2nd Ammendment that she disliked? No idea, but even if I was super rude (which I wasn’t), who talks to customers...

Ordered a beautiful collar from Salty Paws and said it was delivered to may mailbox. Went to my mailbox and there was nothing there. Called customer service and they contacted the post office to start an investigation on where the collar would be. A week later my neighbor comes by and hands me the package I been waiting for and said it was delivered to his mailbox. By this time Salty Paws has sent out another collar for me. I have no problem sending this collar back until they tell me I have to pay for it. None of this is my fault or the company's but they need to take it up with the post office instead of charging the customer for it. I do not think I will be...