Ashley Store — Local services in Queen Creek

Moving to a new area and starting all over with setting up a home (yes, a home, not just a house), it can be a daunting task. It would be even more stressful if the folks you encounter are pushy and only in it for the sales. Having visited a few furniture stores in and near Queen Creek, Arizona visiting the Ashley Furniture store in Queen Creek turned out to be a very pleasant surprise. The first purchase we made was for bar stools as we had absolutely no chairs to sit upon. Upon visiting the store, I was greeted by Bernadette C. She was very kind and allowed me the "freedom" to look around instead of hovering over me. When I had a question, she was easily available to provide guidance and answers. When it was time to place an order, she didn't balk at the fact that at this moment in time, I was only interested in the bar stools and nothing more.

A few weeks later, living with just the bar stools became not so fun. A new home, with no other furniture became frustrating so off to look we went. After looking on line, and visiting a few other furniture stores, we ended up back at Queen Creek Ashley. We were assisted by Aggy and Davis. Again, we were provided the option of being escorted around while we viewed or, the freedom to look, touch and sit on various furniture pieces and to discuss amongst ourselves on what we were looking for and freely discuss our thoughts. Both Aggy and Davis were around to answer questions throughout the visit but the selection was tempting enough that our original intent was just to find a small dinette set and now I was oooing over a family room set up as well. No pressure sales felt....we said we would think about it and be back. Of course, being excited as I was, and wanting to set up "home" they wanted to help. Not just in getting the sales but in truly helping us find the best deal possible for the pieces we were interested in. They informed us of the summer in-store special pricing (up to an additional 25% off any purchase) and even provided us with initial numbers on cost. This gave us something to work with and think about and off we went home to think about it. Of course, in my excitement, I did not "hear" the part of 'up to an additional' - my ears only heard the 'additional 25% off any purchase'. That in itself can add up to a huge difference and in our case, in the end, it did. I ran back home & started piecing together what I wanted the most and got hubby to agree to just the dinette set for now. In the end, I ended up with the dinette & the sofa set as shown in my picture. What was the final deal to convince me to buy all those pieces now versus just getting the dinette set? By the time the hours flew that day, it was heading into evening hours & both Aggy & Davis left for the day. The manager, Mike Lapena, offered his assistance to answer any other questions I had. I shared with him that I truly was excited over the items I picked out but that we just weren't ready to spend that much money on the items as just having moved to the area, there were much more pressing things that needed to be addressed - like getting a washer, dryer, etc. Basic needs that we take for granted living here in the USA.

Here is where Mike offered his insight. He provided options on what was "important" in the items we selected. He truly showed interest in me as a person and I wasn't being treated just as a potential sale. Mike honored the summer sale discount on every piece I ended up with. And, he made me feel like being new to the area was important to him that he offered insights on where to shop for other things and restaurants to try. Our conversation went beyond furniture and I have to say, this was truly refreshing! With Mike's kindness and guidance on having the furniture delivered versus us driving to the warehouse to pick up the pieces and having to schlep heavy pieces between myself & my husband, well, let's just say that Mike truly needs to be commended for showing his team that making people feel valued truly made a difference for us! Thank you...

Buyer beware! Stay away from Ashley Furniture. My research now is showing class action law suits and i can see why. I purchased a couch in 2022 and when delivered the feet had been damaged. Ashley was called immediately and new feet were ordered and put on. The couch has not held up as the warranty said it would. Almost 3 yrs later I purchased a bedroom set and recliner when I went in to the store and questioned the wear on my couch. I was told it was under warranty and an easy claim would fix the issue. I thought they were being kind and helpful. Boy was I dumb! The bedroom set was damaged by the delivery men and I watched them drop the recliner out of the delivery truck. I contacted Ashley Furniture immediately and let them know about damage again. I showed patience again and believed damage would be addressed however now 3 weeks out i have had no resolutuon and have asked to return the items due to poor communication and loss breach of contractural agreement of purchasing undamaged furnature with delivery. Ashley Furniture just keeps saying they are talking to their corporate people who say they are emailing me despite requesting a phone call. I have not received any emails except the ones for marketing and ones from the store. Clearly they are pushing this out to avoid taking the furniture back. This situation will clearly lead me to either being stuck with damaged good, fighting them in court and lots of wasted time and money! Go elsewhere and be smarter than me!

Update: furniture was piacked up but they did not include the mattress pad that was $300. They then did not refund this or the set up fees, delivery fees, and taxes as they said they would which resulted in them still owning me over $500. This has been a long hassel..please dont buy here. I'm still fighting 3 months later and am told I will need to wait...

Title: A Fantastic Experience at Ashley Furniture in Queen Creek Main body: I recently had the pleasure of visiting the brand new Ashley Furniture store in Queen Creek, and I must say, it was a fantastic experience. From the moment I walked in, I was greeted by a salesperson named Jon, who turned out to be incredibly helpful and knowledgeable. Jon went above and beyond to assist me with all of my questions and concerns. He was patient and took the time to understand exactly what I was looking for. Unlike some salespeople who can be pushy, Jon was down to earth and genuinely interested in helping me find the perfect furniture pieces. One of the things that impressed me about the store was how clean and well-maintained it was. Being a brand new location, everything looked fresh and inviting. The layout of the store was also well-organized, making it easy to navigate and find what I was looking for. What really stood out to me was when Jon offered to match the price of a discount store that sold Ashley Furniture. This not only saved me money but also showed me that the store was committed to providing the best value for their customers. With Jon’s assistance, I was able to find the perfect TV stand at a great price. Overall, my experience at Ashley Furniture in Queen Creek was exceptional, thanks to Jon’s expertise and helpfulness. I left the store feeling satisfied and confident in my purchase. I will definitely be returning to work with Jon in the future, as his knowledge and customer service skills were truly outstanding. In conclusion, if you’re in the Queen Creek area and in need of furniture, I highly recommend visiting Ashley Furniture. Not only will you find a wide selection of quality pieces, but you’ll also have the opportunity to work with salespeople like Jon, who go above and beyond to ensure a fantastic...