Café Zupas — Restaurant in Queen Creek

I placed a web order for pickup at the new Queen Creek location on Thursday, 3/7 @ 7:10pm, order #3809319.

It took an hour from the time I placed my mobile order until the time I received my food when the app indicated that it would be ready in approximately 14 minutes.

Below are a few suggestions on how to improve service as this location works through the growing pains of being newly opened.

Suggestion #1: Have the estimated ready time adjusted to a more realistic timeframe based on the volume of orders being received.

Suggestion #2: There were a lot of young, high school age employees working hard but struggling harder to keep up with the volume of business. We had 4 different people ask us in intervals for our name/ what we ordered. Have 1-2 more tenured service industry folks working alongside them/managing them to teach them how to operate more efficiently and handle peak hours so orders are received in a timely manner.

Suggestion #3: The mobile app pickup drive thru lane merging into the regular drive thru lane is the most confusing, inefficient configuration. Have a section of the parking lot that doesn't interfere with the traffic flow of the drive-thru lane reserved for curbside pickup.

Suggestion #4: Add the Queen Creek location as an option in the Contact Us section on the app.

I look forward to seeing this location improve its service, as we are excited to have a Cafe Zupas in...

I purchased lunch of my office team yesterday which consisted of 6 meals. When I returned to my office, I realized that I had been billed for an extra Half Avocado Ceaser Salad. No big deal, I will just call, and have it refunded to my card, right?

I was met with resistance immediately, saying that I would have to come all the way back to the restaurant to accomplish this task, it could not be done over the phone, even though I provided my order ID and explained clearly what had happened. The answer was no, I had to make a physical appearance. As you can imagine, after already spending time to get the lunch in the first place, I did not have time on a workday to drop everything and go back.

I returned today, waited several minutes to hear from a manager. The manager explained that since it was one day later, that he could not process any type of help and that now I needed to email the company. I emailed the address provided and got this back: We regret to inform you that we are no longer monitoring this email address. Please share all customer service requests with us at Contact Us | Café Zupas (cafezupas.com).

Honestly, this is poor customer service. There was an error made by your staff, and now I have to jump through hoops, and waste MY time to get back the cost of a salad?? This should have been a simple correction.

Needless to say, I want...

Food was good. However, what prompted me to write a review was that I placed an online order and selected pickup inside. I drove through the drive thru instead since no one was there and the drive thru woman acted like it was a big deal that I did that. There was an option on the app to pick it up either way and there was not one person in line in the drive thru or inside, but yet the lady that just had to hand me my food order that was ready, acted like it was big deal that she had to hand it to me. She stated she isn't supposed to give it to me since I placed it for in person pickup and that she would make an exception and just hand it to me There was no one inside or in drive thru so I did not see what the point of her even saying that was. I could see where she grabbed the food and it was not far from the drive thru at all, just a few steps away. She said next time I needed to park at the pickup parking and walk inside. This just did not seem very customer service friendly and just rubbed me the wrong way. It was a 15 second hand off of food that turned into a whole conversation about it for no reason. If this is a policy of Cafe Zupas, it seems like it needs to be revised. I have done the same thing at other places, and it has not been an issue...