I was moments away from being a patient here, but the office staff and communications have turned me all the way off. I scheduled an appointment with Lauren, and they sent me over paperwork, etc. then, one day I get three calls back to back with no voicemail. That is insane behavior for a doctors office.
I finally get through to them and they say my primary is not my primary. Turns out they called the entirely wrong office. I get a call from my primary and the PA isn’t even in network. So after the three call debacle I just decide to cancel. I call to cancel and I say “I think it’s on this day” and the person on the line goes “well I know it’s not on that day” incredibly sassy. I tell her the reason, and she says “uhhhh yeah she takes your insurance. Do you still want to cancel? And I say “yes” and begin another sentence and she immediately hangs up on me.
I call back to the operator to leave some feedback and the operator was so disrespectful and didn’t even care. I was suprised when they had immediate availability, now I know why! I’d rather wait a year for my...
Read moreI'm so glad I found Adams Street Dermatology. Megan McCrea is thoughtful and knowledgeable, always able to quickly provide information and recommendations, regardless of the issue or question I ask about. The rest of the staff is friendly and helpful, never leaving you sitting for long (whether on the phone, in the waiting room, or in the exam room). Sometimes dermatology questions can feel awkward or uncomfortable to ask about but I've never felt that way here. Would give 10 stars...
Read moreIn a world where profit and efficiency get valued over health and patient education, THIS practice is a RARE find.
This is not "drive-by" healthcare.
I saw Megan McCrea. I learned more from her in 5 minutes than I have in many as a patient of a competing practice on the SS. The medical assistant was equally informed and informative. My exam was thorough, I felt like I was in a partnership to address and manage my health. Just the way...
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