Homecoming at Terra Vista — Local services in Rancho Cucamonga

They're just waiting to pull the carpet out from under you - literally.

I've been living at Homecoming at Terra Vista for nearly 4 years. In fact, I still live here. Overall, it's a nice place to live. Most of the problems are pretty standard for apartments: parking, noise, etc.

I've received nothing but good service while being a tenant & Homecoming has had no problems with me. No late rent or noise complaints or anything like that. I thought we were on good terms. Boy was I in for it!

Instead of being treated like a loyal resident & with customer appreciation, Homecoming at Terra Vista has treated me like a deadbeat who walked out on them – because I transferred to a renovated unit.

You see, we have a dog. Why should that be a problem? Homecoming is pet-friendly, right? Wrong.

Homecoming at Terra Vista doesn't see pets; they only see cash cows. An extra way for them to bilk money out of you.

Most obvious is the $40 additional "pet rent" I've been paying for 3 of my 5 years. Also, there's the extra $800 pet deposit & DNA registration that I had to pay for.

Then comes the move out; that's when Homecoming will really squeeze it out of you. They will invent charges, play a shell game, & take advantage of the fact that the money you're fighting for isn't worth having to hire a lawyer or taking them to court.

What they've done to me: We transferred out of our old apartment & into a new one. After move-out, my wife hired Merry Maids & a carpet cleaner to make sure we were in compliance with the law that tenant's leave apartments in a similar condition as when we moved in.

The carpet in our old apartment is nearly 6 years old & was prorated to $0 upon our move-out. That's when Homecoming pulled the carpet out from under us - literally.

We have $1100 left in Security Deposit ($800 being the Pet Deposit). Homecoming returns only $526 to us. Why?

Well, the biggest deduction went to a vendor who's gone through with a blacklight looking for urine. My carpet cleaner says this is a scam because many stains will continue to appear under a blacklight even after a thorough cleaning. But, whatever, I guess. $55 for the "pet scan".

Surprise, the vendor found stains. Of what? We don't know; he says urine (of course he does). Why? Because they used a pH strip test on the stains. The pH strip came back with a pH of 6.4. Well, urine of a healthy dog can have a pH of between 6 & 7 SO, it must be dog urine!

Never mind the fact that clean lake water has a pH of 6.5, milk has a pH of 6.5 to 6.8. Rain water can be 6 pH & distilled water is typically 7.

It must be dog urine because - money!

So I get a report saying that there were 30x stains ranging from 6" to 14" & ALL of them MUST be dog urine. That's between 15 & 40 feet of stains on 6 year old carpet in an 800+sqft apartment.

Well, that's not the end of it, folks! By God, the whole apartment needs to have the cement under the carpet treated. Guess who's paying for it? Not just where stains are; the WHOLE apartment.

That's right. I get charged an additional $350 for "Removal of urine saturated carpet, pad, & tack board. Treatment of floor, consisting of deodorizing, disinfecting, & sealing. *Material included. - $350"

How much material? I don't know. How much am I being charged for each of those elements? I don't know. How much is labor? I don't know. What material did they use? I don't know.

So I ask for a more itemized receipt; Homecoming tells me the vendor says it's not possible.

The carpet is prorated to $0, but I'm still being charged for carpet "removal" from this vendor? Is that even legal?

I tell Caseie that we had the carpet professionally cleaned. She tells me, "That usually means there was a mess to clean up." Wow! WOW!

Guilty until proven innocent here at Homecoming at Terra Vista. Such customer appreciation!

Feel free to move here, but don't expect much if you ever move out (or upgrade units, like I did).

Not a resident; just a dollar $ign. They need me to help fund their renovation of my...

Dear Kalhani Height, Thank you for your prompt response and your understanding of the concerns. I truly appreciate your willingness to address the issues I mentioned. I would like to transfer to a different unit within your property, but I encountered difficulties due to the income requirement. I'm glad to hear that you are actively working on improving the training and awareness of your leasing office employees, as well as enhancing communication and follow-up procedures. These changes will undoubtedly contribute to a better overall experience for residents and applicants. I am encountering difficulty in transferring to a different unit due to what appears to be an inconsistency in your company's policy. My current unit's renewal rate has been set at $3,068 per month, and I am permitted to renew it. However, I am not allowed to transfer to another unit with a monthly rate of $2,934 due to the income requirement, which seems contradictory.

I am sharing this feedback with the sincere hope that it reaches the corporate office. I have been a loyal member of the Lewis community for over ten years and have had mostly positive experiences with the company. However, I would like to address a pressing concern regarding our interactions with the leasing office, which has been a recurring issue and needs immediate attention. One of the primary challenges I've encountered is the inconsistency in information provided by employees at the leasing office. It appears that some employees are not entirely familiar with the company's policies, and this has led to discrepancies in responses to similar questions, even when posed to multiple employees within the same office. I believe this may be due to a lack of comprehensive training or perhaps a lack of motivation to fully understand and adhere to the company's policies. As a result, I have faced difficulties in obtaining accurate and consistent information. However, I must emphasize that my experiences with the maintenance workers have been positive, and I appreciate the company's transparent approach to managing fees associated with moving out, such as the proportionality of costs. These aspects have been commendable, and I hope they continue to be maintained. Nevertheless, the lack of flexibility in terms of how policies are applied is a significant concern. An incident that illustrates this issue occurred when my wife and I scheduled a visit to view one of the house plans. Unfortunately, the unit was not ready as scheduled, and this was without any prior notification or updates regarding the situation. We left our contact information and requested to be informed of any changes, but we received no calls or updates. When we attempted to reschedule and communicate with different employees, the process became needlessly complicated. I was even promised a call back on a specific day, but this never happened. Without going into further detail about other incidents that showcased the inconsistencies and conflicts in certain policies, I believe it is essential to address this issue at the root. It is crucial for our employees at the leasing office to have a better understanding of the company's policies and be more equipped to provide accurate and consistent information to clients. I am sharing this feedback with the sincere hope that it reaches the corporate office and prompts necessary actions to improve the training and awareness of our leasing office employees. My intention is not to criticize but to contribute to the betterment of our community, as I genuinely value my association with Lewis. Thank you for your attention to this matter, and I look forward to seeing positive changes in the...

Okay, so where do I start. First of all, I never like doing reviews, but I felt it was time to do a review for Homecoming since I've been living here for almost 3 years. This review is definitely worth the read if you were thinking of living at Homecoming. Since April and possibly months well before, my apartment has had rat issues. Sometime last October of 2023, I've been hearing scratching in the Attic, which is next to the roof because I live upstairs. It was obvious that something was trying to get through, but I didn't think anything of it because I've seen squirrels throughout the day. I contacted the office about the issue in March 2024, and they sent out Terminix the next day. Terminix left several rat traps in my balcony and also my front door, and I was told if I have a child not to let them in the balcony with the traps. So, a few days later, a large rat was caught in a trap, and I took a photo of it and also reported to the office. They sent out Terminix a few days later and put more traps out. A month after I caught another large rat, and also, other traps have been set off with other possible rodents, setting them off. I have constantly complained about the outdoor trash service they have here on Tuesdays and Thursdays where any tenant can leave out their trash near the front of their garage outside in the morning of that day on Tuesday and Thursday. I complained that several others throughout the complex in my area were leaving trash the night before and throughout the weekend and could not have the decency of throwing out their trash at the trash enclosure dumpster which is only 100 to 150 ft away. There are quite a few of disabled and older people that live here that legitimately need this service and I have reiterated that only they should use it and not every single person in this complex because they are too lazy to throw out their own trash. I have also reported neighbors leaving trash outside the front door for several days and overnight, which I believe is causing my rat issue. Other residents have reported issues of rodents throughout the complex also. This rat issue is the final straw for my family to make our decision to move once our lease is up and not continue our lease here at Homecoming after almost 3 years. Homecoming is a façade. The front main entrance is the only part that is always maintained properly. When you first get here, you get the impression of such a great community and a "lush" lifestyle with great amenities. Some of this is true, but once you live here and experience living here, you will see several issues that I have seen that will go unnoticed and not taken care of. After living here for almost 3 years, I can see that they just...