Ferguson Home — Local services in Rancho Mirage

Worst possible customer service!! They are incompetent. Plus they have no idea about the products. They sold us a sink - recommended by their chosen plumber - that was too small. They sent a broken previously used spout for our water filter. The box was all smashed up. That was in January. We have yet to receive a credit. The staff is very unknowledgeable about the most common products. We had to go online and find our own sink! Stupidly we still gave them the order. In addition when we had the filter spout hooked up it was missing a working filter - they forgot to have us order one. So we had to have our plumber come back at great expense. Beware. You are actually dealing with build.com so they have no ability to give you a credit. Even their plumbing supply store says they make lots of mistakes. I seriously say go elsewhere. Their nice new showroom does is a cover up for poor service and incompetence. Terrible experience. Very...

When I called to arrange an appointment the telephone gate keeper said that walk-ins are welcome, no appointment is necessary. The next morning when we arrived, we were told that all salespersons were busy, but we could wait. However, the waiting period gave us enough time to browse. The displays are expansive and quite informative. After only a short wait we got connected with Bryan. He did a magnificent job of guiding us through the purchase of a new shower hardware set. Somehow, though, an error occurred. The main valve that we received was the wrong device. The contractor we engaged to install the hardware struggled for several hours before discovering the error. It took a call to the manufacturer technical staff to learn that the device we received lacked the necessary diverter valve. Our project was delayed another few days before the replacement arrived. I know, mistakes can happen. Still, I was...

We are finishing up a complete remodel of our four bedroom home. We have used Fergusons as our supplier for all of our kitchen and bathroom fixtures. As far as we are concerned, they have been great. Brian Pawly, our showroom consultant, is outstanding. He’s very knowledgeable, personable, and efficient. He’s been terrific at helping us find exactly what we want. He’s also been wonderful at helping us manage a couple of supply problems when they popped up out of the blue. He’s the best. At this point we’ve received several large orders from them. They arrive as promised and in...