5th & Main Furniture by Freed’s — Local services in Rapid City

My husband and I just bought a house and wanted to replace our sofa with a sectional. After visiting every other furniture store in Rapid we stopped in to 5th And Main and were warmly greeted by Erin. We quickly realized that she really listens to understand versus to respond. And while she let us browse by ourselves she was never too far away if we needed her. We chose an amazing sectional and she quickly and efficiently processed the order and arranged delivery and set up. The delivery was perfect, I was called 10min prior and the two gentlemen arrived literally to the minute on-time. The furniture they sell isn't the cheap mass produced items you find everywhere else (including Fisher), rather stylish, quality built, and priced fairly. The bar is set very low for local business in terms of customer service because "That's the way its always been" but that is not the case here. My expectations were exceeded and I doubt I'll by furniture anywhere else, and I believe they set a new standard in customer service that few can compete with. Thank you for am amazing...

I had had been working with Furniture Mart with getting new furniture for my living room and bedroom. There was a few complications however the owner Kay and his daughter went above and beyond to make things right. There was not a call unanswered or a problem to small for them to get right back to me and look into. The staff at Furniture Mart and Freeds Flooring were wonderful and took the time to understand any issues so they could fix it quickly and professionally. I have never come across a business that was so true to their word. They are honest good people and I would recommend Furniture Mart and Freeds Flooring to anyone who is looking for a great bargin with beautiful products. My living room and Bedroom look great and my new floors are beautiful!! Thank you so much to the wonderful owers and employees of the company. You are professional, reasonable, and treated me like family. I will definitely be going back to both...

We purchased an extra protection for our LaZBoy rocker. We had an issue with the cord when it became damaged. We thought initially it was from a mouse, but it turned out that the chair itself had moved around and caused the cord to become damaged. We ended up putting feet on the chair to keep it in place. When we called to get a replacement cord we were told the warranty didn't cover it. The service department never asked if we had an extended policy. We ended up paying for the cord because we obviously didn't report the damage correctly. The service department never asked if we had extended warranty but wouldn't honor it when we came to pick up the cord. The person in charge didn't even have the courtesy to meet with us to talk. I will never purchase another thing from Freeds at 5th and Main in Rapid City.

The company called and gave me my money back. ...