Walgreens — Local services in Red Wing

TL;DR - This pharmacy has improved greatly. If you have to wait, it’s probably due to the fact that there’s hundreds of people getting prescriptions/vaxs here. Staff I met with were great. Full details below.

Last Year, I came to this pharmacy to get an Immunization & had a terrible experience with the pharmacy - a very nasty, curt, judgmental employee who treated me poorly because I was in between insurance providers. From the other reviews I’ve read for this pharmacy, It seemed like they were in a nosedive.

Fast forward a year - I need to get another shot, and it seems that things have changed IMMENSELY. They had 3 young workers who were working hard, during a very busy time, answering questions, fulfilling prescriptions as quickly as they could, and they were very nice and welcoming.

I noticed the difference right away and mentioned it to them, and one of them even said “yeah a lot has changed.”

I’m writing this as I wait for the immunization and wanted to make sure that I give a positive recommendation for this pharmacy, especially for the workers there on Nov. 30, 2022, around 5pm. They did great. (Hence 5 stars)

The only thing I notice that might need to be improved (and this is completely subjective) is that they are incredibly busy, so wait times are longer. I don’t think that’s because of the pharmacy, but rather, that it might the nature that more people trust Walgreens versus other options. Also, I know some insurance/medication providers are REQUIRING Walgreens as part of their services, so the high influx of people coming in, and potentially waiting is higher BECAUSE of that. (Not the pharmacy’s organization currently, like others might say in previous reviews)

If I were the manager of the store/pharmacy, I would see what I could do to hire another person or persons to come in, just to help move the vast quantity of customers you have through the system, faster.

You need to make sure you secure these folks working here currently, as talent/customer service is harder to come by these days. Eventually, if the staff constantly feel like it’s always a tidal wave of orders/vaccinations/keeping people waiting (which isn’t really the staff’s fault), they might feel incentivized to go somewhere else.

Glad to see improvements are being...

For everyone's unintelligent comments about pharmacy its staff and how it's run let me break it down for you.... almost nothing about the processes back there are automated like you all assume they are. Alot of the time when we cannot make something happen for someone it's because the patient failed to be proactive within their own care. If you know the past few times you picked up your inhaler we've been out of stock you think you would adjust and be proactive by calling about it ahead of time before you run out. But no. And then it becomes our fault. Our system is not set up to automatically order things we don't have. Our system also cannot predict if your insurance will be covered until we have a physical prescription to run. The entire manufacturing plant for everyone's Adderall and such burned down and they're still recovering. But we're blamed daily for not having it in stock despite our constant orders to the warehouse. There are alot of aspects behind pharmacy that the staff and management cannot control. We have about 5 different routes we receive prescriptions and it is non stop the entire 9 hours we're open. Between corporates demands and the amount of patients we fill for we are doing the best we can. You are not the only people on medication. And just a reminder that we work in Healthcare we may be inside a retail location but customer service isn't exactly the service we're here to provide. Also the pharmacy hours have been closed at 7pm and not open on Sundays for atleast a year and a half it's not new. Also a little more food for thought we work with a computer program from the 80s with no updates to software in sight. Thank you. Be respectful to your local pharmacy staff they don't get paid enough to deal with the...

Every time I am in there, they are so rude. I’m not sure if I always get someone on their bad day but every time the worker seems so irritated to have to help me. Today I dropped off a FedEx package and the lady looked at me and I said that I needed to drop it off. She then ripped it out of my hands and walked away and very rudely said “you all set”. I asked for a receipt and she rolled her eyes and, again very rudely, asked how I wanted the receipt. I told her and she sent that to me. I wanted something to drink so I went to checkout with that and just so happed to get checked out by the manager and I told him every time I am in here people are so rude to me and I expressed that I understand everyone has a bad day and I work in customer service myself but this is every time I’m in here and it is several people. He told me he has never heard anything but good things and said he was sorry. I don’t really write reviews but it is so sad to see how they treat their customers. Hopefully things get better and I know times are tough and they are probably understaffed but that doesn’t mean that they should treat their customers with an attitude...