Best Buy — Local services in Redding

UPDATE 6/26 - was going to discuss the below issue with the manager who attempted to help. Going on 10 minute hold times at 2pm. I kinda feel like they aren't THAT busy...

UPDATE Fast forward to June 2017. Best buy never fails to disappoint. Thanks to Bitmining a holes out there buying up ALLLLLL the video cards on the fkn planet, I have had a hard time finding a GTX 1060/1070 anywhere. They are all sold out on Newegg and Amazon. I happened to find ONE on the shelf at Best Buy. I didn't have the budget to purchase it from my bank account so I was going to use credit. I didn't have the credit cards available so I worked with Customer Support to figure that out. The suggested e-gift cards that would be awarded instantly. Well, I bought 2 for $100 and checked my email; NO GIFT CARD! Cool. I had already been there for a good 30-45 minutes. Now I was having to wait longer to see if these gift cards would show up. They never did. The next day I got an email stating they couldn't be processed, even though I was charged and told they'd be delivered. The email was nice enough to say my credit cards would not be charged, which is a very odd statement considering THEY ALREADY HAD BEEN CHARGED. Now my $200 is in limbo and I can't buy the card from Best Buy. Best Buy ckblocked me from buying a product from them. I fkn hate this store and I don't know why I...Oh ya, all the video cards are sold out for weeks or months, so I gave Best Buy the chance to redeem themselves. By now they would have negative 10 stars if I could do that. This is the gist of the story. There is more to it, but this is enough to explain how horrible this experience has been.

This is the second time they had exclusivity to hardware I wanted for my PC. Before it was a Logitech mouse, this time it is a keyboard. I have Amazon Prime and get free 2 days shipping, otherwise I'd pay for it. When I ordered the mouse through best buy it took more than 7 days to get it. What is this 1904?! My GF bought me a keyboard for Xmas early. She had it shipped to the store and it's going to take 2 weeks to get it. This is the holiday season when people need their stuff BEFORE xmas (not me), but it will take them 2 weeks to get my keyboard?! The keyboard is actually in Chico RIGHT now (about 90 miles away), but they need to take 2 weeks to get mine. Also, I asked if I could give them my order number if they had Keyboards in stock could they swap it out and give it to me on the spot and the schmuck I was talking to said no and seemed so unwilling to help. Once again I am very disappointed with Best Buy and their 1800s shipping methods...I wish I could of bought it from ANYONE else.

Update June 2018 I forgive them. They priced match and are the only place in town really that...

Bought software that did not work as described on the package. Paid 69.00 for dvd writing software for windows 10. It said windows compatible on the box but it would not work with windows 10.

I took it back and was advised that they don't take back software. I pointed out that I was not returning the software because I didn't like it -- I was returning it because it does not do what it claims.

I'd be giving them one star if they didn't take it back. However the manager made me fight for the return. He used the excuse that they were going to take the hit and would not be able to resell the software. He seemed to think that it was better if a bestbuy customer got stuck with software that wasn't worth the box it came in.

I finally had to tell him that if he didn't take it back I'd have to do a chargeback through visa and, because the software does not do what it says on the box, that I would most likely win. I asked him if he really wanted to go through that process?

He was respectful and did not make the issue personal which is to his credit.

He did take the software back but I thought he was too heavy handed by trying to make me feel bad that the store would have to eat the cost.

My position is that the store SHOULD eat the cost because they have been selling bad software and making a profit on it when it doesn't do what it's supposed to. I'm not talking about a minor bug or obscure function I needed. I'm saying that the major purpose for the software was a function that it was unable to perform without crashing every time.

The fact that I got my money back is why I'll probably buy from the again. The fact that I had to work so hard to avoid getting screwed over for 70 bucks was unnecessary.

Larger BestBuys in larger urban areas are typically more customer oriented and don't need to be pushed to realize when the store is responsible. These little satellite stores in smaller cities seem generally less willing to uphold the proper ethics a brand like Best Buy needs.

I agree that it's not wise to accept software returns because people abuse them. But when the software is just a bad product that doesn't actually function as described on the packaging there should be no friction from Best Buy if the failure of the product is demonstrable. Best Buy should do a better job of evaluating their purchases OR they should at least be more willing to give refunds when customers discover they've...

I am and have been for years a frequent shopper at Best Buy, I have an account and shop there for work and for personal items frequently, but for some reason every time I go in there I get followed. One time when I was buying computer parts, the supervisor Anna E. walked up next to me and pulled an empty package for an apple charger from behind another item and began to accuse me and my wife of stealing (I don't use apple and am a frequent shopper). As someone who has been in loss prevention for years in prior positions I gave her the chance to correct what she said understanding how frustrating theft is, she unfortunately leaned in with her accusation. My wife was so scared and flustered because it was such an outlandish accusation. I told her that she should be careful who she accuses because her and the store risk her position and liability for suits filed against them. Now I get it, they get stolen from a lot, but she really leaned in further and laughed at me when I tried to explain why what she was doing was inappropriate. Then I wasn't having it. I got her name and info and documented the incident by my own means incase she did it again, but she still works there treats people like thieves. She originally denied giving me her name and info, but I believe when she realized I was an actual customer she realized she went to far. I still get followed and have workers literally stand next to me my whole time shopping (Not for customer service reasons). As a rep for one of the Brands in the store I find this very sad. I hate going to this Best Buy especially when I really need something. I have never been treated like this in other Best Buy's. The reason I gave it 2 stars insteam of 1 is because the associates in the computer section have been so helpful and kind. They quite literally have saved me from buying parts I do not need. They are very friendly and they have great customer service. I bought my last lap top from them because they were friendly and helpful. As for the other employees that have treated me and my wife so poorly, I'm not sharing this because I want people to get fired, that is actually why I didn't say anything about Anna E. sooner, but since it keeps happening I wanted to speak up hoping that better customer service, loss prevention best practices and interactions are...